Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal IIJSE
Marina Rufani
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analysis of the Influence of Service Quality on Sharia Customer Loyalty at Social Security Administrator for Employment (BPJS Ketenagakerjaan) Banda Aceh Branch Office Marina Rufani; Muhammad Ridwan; Yenni Samri Julianti Nasution
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 6 No 3 (2023): Sharia Economic: November, 2023
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the effect of tangibles, reliability, responsiveness, assurance andempathypartially and simultaneously on customer loyalty at the Social Security Administrator for Employment (BPJS Ketenagakerjaan) Banda Aceh Branch Office. This type of research is associative quantitative research using multiple linear regression analysis with a sample of 100 people. The research results show that. Partially and simultaneously tangibles (direct/ physical evidence), reliability, responsiveness, assurance (guarantee), and Empathy (attention) have an influence on customer loyalty in choosing Social Security Administrator for Employment (BPJS Ketenagakerjaan) in Banda Aceh. It can be seen from F-count > F-table or 15.598 > 2.311 with a determinant value of the multiple correlation coefficient of 0.903 is positive, meaning that the tangibles, reliability, responsiveness, and assurance variables have a very strong influence on empathy. or 90.3%.
Co-Authors Muhammad Ridwan Yenni Samri Julianti Nasution