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Yanuar Pandu Negoro
Program Studi Teknik Industri, Universitas Muhammadiyah Gresik
Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering Environmental Science

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Analisis Kepuasan Pelanggan Produk Abon Ikan di UMKM Babonsenyum dengan Metode SERVQUAL dan SWOT Abdurrahman Juret; Yanuar Pandu Negoro; Hidayat Hidayat
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6917

Abstract

This study aims to analyze customer satisfaction as a foundation in designing marketing strategies for shredded fish products in Babonsenyum MSMEs. The methods used involve SERVQUAL (Service Quality) and SWOT analysis (Strengths, Weaknesses, Opportunities, Threats). In the SERVQUAL method, service quality dimensions such as product reliability, speed of service, responsiveness to customers, communication, and physical aspects of the product are evaluated. The results of this method allow identifying gaps between customer expectations and perceptions of service, helping to improve the quality of products and services. Furthermore, the SWOT analysis identifies the internal strengths and weaknesses of Babonsenyum MSMEs as well as opportunities and threats from the external environment. Babonsenyum MSME customer satisfaction based on a perception value of 4.05, expectations of 4.38 with a positive gap value of 1.00 it can be seen that the expectation value exceeds the perception value with positive results. So it is felt that customer satisfaction is quite good. Recommendations for proposed improvements to improve supporting factors for customer satisfaction and company performance are to: Maintain product excellence in order to compete with similar competitors, maintain good relationships with raw material suppliers, maximize online sales so that other costs can be met. The results of these two methods help Babonsenyum MSMEs develop more effective marketing strategies and increase customer satisfaction, focusing on improving the quality of products, services, and utilizing existing opportunities.
Usulan Peningkatan Kualitas Produk Urea dengan Metode Six Sigma Pada PT. XYZ Bayu Ferdiansyah; Akhmad Wasiur Rizqi; Yanuar Pandu Negoro
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6837

Abstract

PT. XYZ is a manufacturing company that produces urea fertilizer. The quality of urea fertilizer is influenced by three main parameters, namely H2O content, Biuret, and color. Based on known secondary data in the form of product defect history, in September 2023 product defects will be 12.9%. This research was conducted using the Six Sigma method with the aim of improving overall quality so as to prevent losses in company productivity. The research results show that in the defect category the H2O parameter has a DPMO value of 225834.7 with a sigma value of 2.25, for the biuret parameter it has a sigma value of 2.83 with a DPMO of 91216.7, and for the color parameter it is known that the DPMO value is 562700 or a sigma value of 1.34. then a root cause analysis is carried out using a fishbone diagram to obtain suggestions for improvement. Suggestions for improving Urea Fertilizer products for CTQ H2O include providing training/certification, coordinating with the Utilities section regarding steam, determining the right sampling point, and optimizing vacuum performance. For CTQ Biuret, namely providing training/certification, changing the tonnage in the urea process, paying attention to residence time and controlling the valve to work properly. For CTQ Color, namely providing training/certification, routinely cleaning dye spray filters, determining the right sampling point and routine pump maintenance.
Identifikasi Bahaya dengan Metode Hirarc Pada Kegiatan Hose Connection di Departement Jetty PT XYZ Raihan Firmansyah; Yanuar Pandu Negoro; Hidayat Hidayat
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6831

Abstract

The Jetty Department is a department that supports production because it is the initial point of entry for raw materials for production activities which are brought by a fleet of ships from outside Java. In the Jetty Department there are many types of work that have a risk of danger, one of the jobs that will be identified as dangerous in this research is hose connection activities. This research was carried out to identify hazards or dangers that could occur to workers, assess the risks, and finally be able to control the risk of danger using the HIRARC (Hazard Identification, Risk Assessment, and Risk Control) method. The research results show that in the risk assessment, there are 4 Low Risks, which means the risk is still acceptable, 5 Moderate Risks, which means the risk is still acceptable but needs additional risk control, and 3 high risks, which means the risk is not accepted, the risk needs to be reduced immediately. The proposed risk is to always use PPE that is appropriate to the job, and use work support tools such as supports and heavy forklifts. As well as always focusing on carrying out work, you must always be alert and responsive to areas or work environments that can pose risks and have good mutual coordination or communication between related workers.
Hubungan Perilaku dan Pengawasan Terhadap Penerapan 5S Pada Pekerja di Departemen Jetty PT. XYZ Rafli Rizkina Arifin; Yanuar Pandu Negoro; Hidayat Hidayat
Jurnal Serambi Engineering Vol 8, No 4 (2023): Oktober 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i4.6802

Abstract

Companies must not only offer appropriate infrastructure in their production processes to attain optimum profitability, but they must also cultivate a healthy corporate culture. Univariate analysis is used to describe the properties of each variable's frequency distribution in the table. Bivariate analysis, on the other hand, is used to assess the association between two variables, with the chi-square test used to determine the link. Several adjustments are proposed to boost the efficacy of using the 5S Method. These enhancements may be made by conducting bivariate and univariate analyses to discover variables that impact the performance of the 5S Method implementation. This allows proposals for improvement to be developed and executed. To define the measuring scale, researchers utilized a Likert scale to disseminate the questionnaire. The signature value of 0.044 is less than the 0.05 significance threshold, hence the null hypothesis (H0) is accepted and the alternative hypothesis (Ha) is rejected. As a result, it is possible to infer that there is a considerable link between work supervision and 5S implementation in the PT XYZ Jetty department. According to the research results, there is a link between the conduct of XYZ workers and the monitoring of the 5S implementation process.
Co-Authors Abdurrahman Juret Akhmad Wasiur Rizqi Bayu Ferdiansyah Hidayat Hidayat Rafli Rizkina Arifin Raihan Firmansyah