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UPAYA PENCAPAIAN LOYALITAS KONSUMEN DALAM PRESPEKTIF SUMBER DAYA MANUSIA ( STUDI KASUS DI PASAR GROSIR SETONO ) Dwirainaningsih, Yustiana; Mujiyono, Mujiyono
JURNAL LITBANG KOTA PEKALONGAN Vol 8 (2015)
Publisher : BAPPEDA Kota Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (554.088 KB)

Abstract

JASA ADALAH BIDANG YANG SANGAT UNIK KARENA PERBEDAANNYA BILA DI BANDINGKAN BIDANG USAHA LAIN. DALAM BIDANG JASA, ELEMEN MANUSIA SANGAT PENTING KARENA PERANNYA DALAM UPAYA MENCAPAI KESETIAAN KONSUMEN YANG AKAN MENGARAH KEPADA KEUNGGULAN KOMPETITIF PERUSAHAAN. STUDI INI BERTUJUAN UNTUK MENGGAMBARKAN DAN MENEMUKAN PENGARUH ELEMEN MANUSIA TERHADAP KESETIAAN KONSUMEN MELALUI KEPUASAN KONSUMEN DAN KEPERCAYAAN. ANALISA YANG DIGUNAKAN UNTUK MENGUJI HIPOTESA ADALAH PATH ANALYSIS. DITEMUKAN DALAM STUDI INI BAHWA KEHANDALAN KARYAWAN MERUPAKAN VARIABEL YANG PALING PENTING DALAM UPAYA MEMPEROLEH KONSUMEN YANG SETIA MELALUI KEPUASAN DAN KEPERCAYAAN. DITEMUKAN JUGA PERAN KEPERCAYAAN KONSUMEN TERHADAP KEPUASAN KONSUMEN. MENURUT PERSPEKTIF MANAJEMEN SUMBER DAYA MANUSIA UNTUK MEMPEROLEH KONSUMEN YANG LOYAL PERUSAHAAN PERLU MENGEMBANGKAN MODAL INTELEKTUALNYA.
Analisis Risiko Penyakit dan Kecelakaan Kerja Menggunakan Model Upaya Kesehatan Kerja pada Home Industry Batik Pekalongan Yustiana Dwirainaningsih; Siska Dewi
Jurnal Ilmiah Universitas Batanghari Jambi Vol 23, No 3 (2023): Oktober
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v23i3.4307

Abstract

Batik is one of the cultural heritages which is experiencing very rapid development, especially in small, medium and even large scale industries. The home batik industry in Pekalongan city can directly cause safety and health problems for its workers caused by the main factors in the production and work environment. Therefore, it is necessary to carry out further analysis of the risk factors due to work and work accidents that can occur in batik workers. This type of research is a descriptive observational study with an analytical approach. The population in this study is UMKM located in the Pekalongan City Region. The results obtained are 70% of batik workers are women, 90% of respondents are > 48 years old, as many as 78 & respondents have a working period of > 10 years. Conditions in the environment and activities in the batik industry can pose a risk to work accidents, this can be caused by a dusty work environment, using hot wax, the process of applying written and stamped batik, using chemicals in the coloring process, removing starch (pelorodan process). use hot water. So it can be concluded that the risk of occupational disease in craftsmen due to work on batik includes respiratory problems, skin irritation, fatigue, while the highest risk of work accidents is burns. Therefore, it is recommended that workers be more aware of the risk of occupational diseases and work accidents as a result of one of the consequences of work and the work environment so that occupational health and safety for individual work can be achieved.