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All Journal EBBANK: Jurnal Ilmiah Bidang Ekonomi, Bisnis dan Perbankan
Erlina Daru Kuntari
UNMAHA Yogyakarta
Economics, Econometrics & Finance

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Pengaruh Covid 19 Dalam Penerapan Protokol Kesehatan Bagi Room Attendant Di Hotel Neo Malioboro The Effect Of Covid 19 In The Implementation Of Health Protocols For Room Attendants At Hotel Neo Malioboro Feri Murdyantono; Lutfi Handayani; Erlina Daru Kuntari
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Hospitality is one of the aspects affected by the Covid-19 virus, which has caused many hotels to close due to this pandemic. Therefore the government is taking steps to implementing a comprehensive health and vaccination protocol which is supervised by CHSE as a monitoring program.This Final Project Report aims to find out the application of health protocols in the room attendant process in preparing rooms for guests at the Neo Malioboro Hotel during the Covid-19 pandemic, which complies with CHSE standards. The method of compiling this report uses descriptive qualitative methods with observation and documentation to obtain the information needed to compile this final report The result of this study is that the application of the health protocol carried out by the room attendant in the process of preparing guest rooms during the Covid-19 pandemic at the Neo Malioboro,                                                             Hotel complies with CHSE standards. In the processof cleaning rooms  during the Covid-19 pandemic, it was carried out by using PPE ( Personal Protective Equipment ) in the process of working on the room, always washing hands and using handsanitizers, using disinfectants in the room cleaning process, using safe cleaning materials, having a Covid-19 response procedure, reducing physical contact with guests or guest items, maintaining distance and employees who have been vaccinated until the final stage, all of
Kualitas Makanan dan Pelayanan Berdasarkan Persepsi Kepuasan Pelangga di Restoran Kangen Boutique Hotel Yogyakarta Food Quality And Service Based On Customer Satisfaction Perceptions at The Kangen Boutique Hotel Restaurant Amanah Amanah; Adesty Lasally; Erlina Daru Kuntari
EBBANK Vol 13, No 1 (2023): EBBANK Vol 13, No 1 Juni 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Bisnis dan Perbankan

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Abstract

Topik yang diteliti penulis adalah kualitas makanan dan kualitas pelayanan yang berjudul, “ Kualitas Makanan Dan Pelayanan Berdasarkan Persepsi Kepuasan Pelanggan Di Restoran Kangen Boutique Hotel “. Dimana tujuan dari penelitian adalah untuk mengetahui pengaruh kualitas makanan dan pelayanan di restoran Kangen Boutique Hotel Yogyakarta. Indikator yang digunakan adalah kualitas makanan yang meliputi sensory factory dan hidden factory, serta kualitas pelayanan meliputi reliability, responsivenese, assurance, empathy, dan tangible. Jenis penelitian dengan deskriptif kualitatif, dimana pengambilan data dilakukan dengan observasi, wawancara, dan kuisioner. Menentukan sampel dengan rumus Slovin sebanyak 88 responden. Teknik analisis data dipaparkan dalam bentuk teks naratif dan tabel. Hasil pembahasan penelitian ini menunjukkan bahwa dari 88 responden pelanggan didominan oleh pelanggan perempuan sebanyak 61%, umur 41-55 sebanyak 30%, dan wiraswasta sebanyak 35%. Sebanyak 43 pelanggan dari 88 responden sangat puas dengan kualitas makanan dan 52 pelanggan sangat puas dengan kualitas pelayanan di restoran Kangen Boutique Hotel Yogyakarta. Saran untuk bagian food and beverage product, dalam mengolah bahan masakan diharapkan lebih teliti lagi, dikarenakan makanan yang akan disajikan kepada tamu harus bersih dan nikmat.
Co-Authors Adesty Lasally Amanah Amanah Feri Murdyantono Lutfi Handayani