M. Sauki
Universitas Islam Bunga Bangsa Cirebon

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(Studi Deskriptif Mengenai Pelayanan Perusahaan Daerah Air Minum (PDAM) Tirta Bumi Wibawa Kepada Pelanggan Di Kota Sukabumi) M. Sauki; Rinrin Nuraeni
Mimbar Administrasi Mandiri Vol. 19 No. 2 (2023): Mimbar Administrasi Mandiri
Publisher : STISIP Widyapuri Mandiri Sukabumi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37949/mimbar19284

Abstract

This study evaluates the services of the Regional Drinking Water Company (PDAM) Tirta Bumi Wibawa Kota Sukabumi by focusing on five dimensions of public service quality: Reliability, Responsiveness, Assurance, Empathy, and Physical Evidence. The research method is qualitative with a descriptive approach, involving in-depth interviews with informants, and testing the validity of the data with the Credibility test. The results showed that the service of PDAM TBW Sukabumi City was generally good. However, there are shortcomings in the Empathy dimension related to communication and in the Physical Evidence dimension related to physical facilities. The conclusion of this study is that PDAM TBW in Sukabumi City performs well overall, but needs to improve aspects that are still less than optimal. Suggestions include increasing socialization through the PDAM's official social media for more accurate information and updating pipes to improve water flow and quality.
SOLIDARITAS MEKANIK KOMUNITAS TIONGHOA DAN JAWA DALAM MEMPERTAHANKAN KERUKUNAN UMAT BERAGAMA M. Sauki
Aqlam: Journal of Islam and Plurality Vol 9, No 1 (2024)
Publisher : IAIN Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/ajip.v9i1.3081

Abstract

Abstract: The nuances of Chinese customs and Javanese customs are very visible on a board that shows Chinese and Javanese writing (mandarin and ha na ca ra ka). Coexistence like this happened decades ago, when ethnic Chinese people came to Kediri and formed an area around the city center. Some even call it Cino Jowo (Javanese Chinese). Although they are of Chinese descent, they were born and lived in Java (Kediri). In general, there are two conditions for creating social interaction, namely, social contact and communication. The results of this study show that social solidarity and the first social interaction between ethnic Chinese and the Javanese people of Kediri City, especially in the area near the pier, occur in the form of labor. The Chinese employed the local community to help with their work, transporting and unloading the new ethnic Chinese goods from the Port of the Brantas River. This pattern of organic solidarity then spills over into mechanical solidarity. When social interaction between them increases, it indirectly fosters harmony between religious communities. Keywords: Social facts, Social solidarity, Inter-ethnic harmony Abstrak : Nuansa adat Tionghoa dan adat Jawa sangat terlihat di sebuah papan yang menunjukan tulisan Tionghoa dan Jawa (mandarin dan ha na ca ra ka). Hidup berdampingan seperti ini sudah terjadi puluhan tahun yang lalu, ketika masyarakat etnis Tionghoa datang ke Kediri dan membentuk wilayah di sekitar pusat kota. Bahkan ada yang menyebutnya Cino Jowo (Cina Jawa). Meskipun mereka keturunan Tionghoa, akan tetapi mereka lahir dan tinggal di Jawa (Kediri). Secara umum ada dua syarat untuk menciptakan interaksi sosial yaitu, pertama kontak sosial dan komunikasi. Hasil penelitian ini menunjukan bahwa solidaritas sosial dan interaksi sosial pertama kali antara etnis Tionghoa dengan Masyarakat Jawa Kota Kediri khususnya di wilayah dekat dermaga terjadi dalam bentuk tenaga kerja. Orang-orang Tionghoa mempekerjakan Masyarakat sekitar untuk membantu pekerjaanya, mengangkut serta membongkar dagangan etnis cina yang baru datang dari Pelabuhan Sungai Brantas. Dari pola solidaritas organic ini kemudian merembah ke solidaritas mekanik. Ketika interaksi sosial diantara mereka semakin meningkat, secara tidak langsung menumbuhan keharmonisan dan kerukunan antarumat beragama. Kata Kunci: Fakta Sosial, Solidaritas Sosial, Kerukunan Antar Etnis