Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Desentralisasi dan Kebijakan Publik (JDKP)
Amar Khoerul Fahmi
Jurusan Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tidar
Humanities Economics, Econometrics & Finance Environmental Science Public Health Social Sciences Transportation Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Kualitas Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kabupaten Magelang Amar Khoerul Fahmi; Walentyna Mustika Dewi; Catur Wulandari; Ghaziah Nurika Akhni
JDKP Jurnal Desentralisasi dan Kebijakan Publik Vol. 4 No. 2 (2023): September 2023
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jdkp.v4i2.7173

Abstract

Measurement of community satisfaction surveys in government agencies is needed as a form of community participation in assessing the performance of service providers in order to improve the quality of public services. Disdukcapil Magelang District has implemented 9 indicators of community satisfaction measurement. However, the results of the community satisfaction index still do not represent community satisfaction. This study aims to provide a new perspective on the measurement of the community satisfaction index in Disdukcapil Magelang District. The research method used is a qualitative research method with data collection techniques in the form of interviews, observations, and documentation. The theory used in this research is the five dimensions of public service quality according to Zeithaml (in Hartono, 2023), Tangibles (Physical Evidence), Reliability, Responsiveness, Assurance, and Empathy. Based on the five dimensions of service quality, the results show that there are two contradictions, namely service providers assess the dimensions of reliability, responsiveness, assurance, and empathy are good, while service recipients assess the dimensions of tangibles, responsiveness, assurance, and empathy are not good. This research is expected to be a reference for alternative measurements of community satisfaction in other public service agencies.
Co-Authors Catur Wulandari Ghaziah Nurika Akhni Walentyna Mustika Dewi