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All Journal Journal Of Management Science (JMAS) Jurnal Mantik
Tree Setiawan Pamungkas
Jember University, Jember, Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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Comparison service quality of annual motor vehicle tax payment at SAMSAT Nganjuk Regency Mansyur Setiawan; Tree Setiawan Pamungkas; Sutomo Sutomo
Junal Ilmu Manajemen Vol 6 No 3 (2023): July: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v6i3.281

Abstract

This study aims to examine the differences in the quality of annual motor vehicle tax payment services at SAMSAT Featured Morning and SAMSAT Corner Nganjuk Public Service Mall. The sample in this study amounted to 200 people with each form of service taken 100 respondents using incidental sampling technique. Data analysis using Mann Whitney non-parametric statistical test with the help of SPSS 25 for windows programme. The results of this study indicate that there is a significant difference in the quality of annual motor vehicle tax payment services between SAMSAT Featured Morning and SAMSAT Corner Nganjuk Public Service Mall with a significance value of 0.000 smaller than 0.05. The tendency of service quality is better at SAMSAT Corner Nganjuk Public Service Mall with a mean value of 126.56 compared to SAMSAT Featured Morning of 74.45.
Innovation of population administration services based on the sipraja application in sruni village gedangan sub-district Sidoarjo regency Fatah Yosi Abdillah; Anwar Anwar; Tree Setiawan Pamungkas
Jurnal Mantik Vol. 7 No. 3 (2023): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i3.4153

Abstract

This study attempts to describe the innovation of population administration services based on the SIPRAJA application for E-KTP and KK services in Sruni Village, Gedangan Sub-District, Sidoarjo Regency. SIPRAJA innovation is described using Rogers'  concept of innovation attributes which include Relative Advantage, Compatibility, Complexity, Triability, Observability.The primary data of this research were obtained through interviews and observations. Interviews were conducted with informants who were selected by purposive sampling. While secondary data was obtained through the results of documentation. The data analysis technique used is interactive data analysis from Miles, Huberman, and Saldana. The results of the study show that the SIPRAJA innovation is in accordance with Rogers' innovation attributes, namely the relative advantage shown by the ease of providing E-KTP and KK services using the SIPRAJA application. Compatibility is shown by the conformity between procedures, in terms of facilities and infrastructure, as well as the ability of residents and operators of Sruni Village. Complexity is shown when the application has problems and complexity when uploading documents. Triability is shown from the existence of trials conducted on the operator of Sruni Village. Observability is shown from the information contained in the application as a guide for SIPRAJA users
Co-Authors Anwar Anwar Fatah Yosi Abdillah Mansyur Setiawan Sutomo Sutomo