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All Journal Riwayat: Educational Journal of History and Humanities
Maria Sylvia Agustin Dwi Afrianti*
Airlangga University
Humanities Education Social Sciences

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Evaluation Of Mandiri Cash Management 2.0 Services Usage Maria Sylvia Agustin Dwi Afrianti*; Tanti Handriana
Riwayat: Educational Journal of History and Humanities Vol 6, No 3 (2023): Social, Political, and Economic History
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v6i3.34452

Abstract

Digitalization in the current era is the main focus for all fields, especially the banking world. Offering technology-based services and products and starting to abandon conventional systems. Digital banking financial services have become one of the main focuses of the banking world. With the Mandiri Cash Management 2.0 service, Bank Mandiri makes it easy for wholesale segment customers to get this convenience. However, as time passed, the MCM 2.0 service, which was expected to provide convenience, gave rise to several issues, especially regarding the technology service. This issue makes customers return to conventional transactions when the problem has not been completely resolved. This service must, of course, pay attention to digital quality   network connections and human resources to support it.
Co-Authors Tanti Handriana