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All Journal Journal Research of Social Science, Economics, and Management
Kelechi Ugwu
Department of Supply Chain Management, School of Logistics and Innovation Technology, Federal University of Technology Owerri Imo State Nigeria
Environmental Science

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Aligning Total Quality Management, Continuous Improvement for Process Performance: A Review Approach Kelechi Ugwu
Journal Research of Social Science, Economics, and Management Vol. 3 No. 3 (2023): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v3i3.541

Abstract

Research Purpose: The goal of this research is to explore the connection between total quality management, continuous improvement, and process performance. Research Method: The study explored a review of the literature approach on total quality management alongside other variables using recent investigations. Findings: This study identified a framework that connects total quality management, continuous improvement, and process performance. Research Contribution: This research contributed to developing a conceptual framework for performance, continuous process improvement, and total quality management. Research Restrictions/Implications: This study is an integrative evaluation of the prior research on the idea of overall quality management and its connection. Future researchers are urged to make use of descriptive surveys and empirical techniques to generalize their findings. Originality/Value: To reflect comprehensive quality management, continuous improvement, and process performance, this study created a conceptual framework and model. The author created a summary table to display earlier research on the subject, including authors, topics, countries, methodologies, and findings. In light of the aforementioned, the researcher filled a knowledge gap.
The Influence of Information Technology on Employee Responsiveness in The Telecommunications Sector, Airtel Southeast Nigeria Kelechi Ugwu; Ebele Onwuka; Felix Okwedy; Uzoamaka Chris-Ejiogu
Journal Research of Social Science, Economics, and Management Vol. 3 No. 04 (2023): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v3i04.548

Abstract

Purpose: The study investigated how information technology has impacted the responsiveness of the telecommunication industry, Airtel, South East, Nigeria Methodology/approach: The study used a correlational survey design, with copies of the questionnaire serving as the main data collection tool. A probability simple random sampling technique was used to distribute the survey face-to-face using a five-point Likert scale. The data was tested using correlation to analyze the relationship between the variables. Result/Findings: The result of research hypothesis one indicates that a unit rise in teleconferencing applications results in a 0.996 increase in employee responsiveness at a 5 % level of significance. The result of research hypothesis two revealed that a unit increase in internet applications results in a 0.865 increase in service quality at a 5 % level of significance. The researchers suggest businesses provide opportunities for their employees' ongoing education and training, so they can gain the most recent credentials and expertise in their field. Contribution: The study established a gap in the conceptual framework relating the variables of teleconferencing software, internet, and service quality. This current study aims to close the conceptual and geographic coverage gaps in the literature. Practical Implications: The outcome of this study would help policymakers push for investments in opportunities for lifelong learning and promote collaborations between businesses, governments, and educational institutions. Novelty: This study contributed to the body of knowledge by identifying gaps in the literature and geographic coverage. Keywords: Information Technology, Teleconferencing Application, Employee Responsiveness, Resource Based Theory, Pearson Correlation, Nigeria.
Co-Authors Ebele Onwuka Felix Okwedy Uzoamaka Chris-Ejiogu