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All Journal Jurnal Penelitian Rumpun Ilmu Teknik
Anisha Dian Iswahyuni
Universitas Nahdlatul Ulama Al-Ghozali Cilacap
Computer Science & IT Engineering

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Analisis Kepuasan Pelanggan Terhadap Kinerja Pelayanan Yabakii Mart dengan Menggunakan Metode SQ dan QFD Anisha Dian Iswahyuni; Aji Kusumastuti Hendrawan; Muhammad Miftah Fauzi
Jurnal Penelitian Rumpun Ilmu Teknik Vol. 1 No. 1 (2022): Februari : Jurnal Penelitian Rumpun Ilmu Teknik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juprit.v1i1.2793

Abstract

YABAKII Mart is a mini market company that offers a variety of daily necessities. During the last three months there have been customers who have complained and are not satisfied with YABAKII Mart's services due to several factors, including inconsistent service, several times of service, and the completeness available. The purpose of this study is to measure customer perceptions of service quality, and provide recommendations for improvements to company services. The method used is Service Quality, and Quality Function Deployment Level 1. In the QFD stage or recommendations for improvement, interviews with the Director of YABAKII Mart. The research was conducted in November-December 2021 by distributing questionnaires to 322 YABAKII Mart customers. Based on the distribution table analysis and the percentage of customer satisfaction obtained 19.25% customers feel very dissatisfied, 23.09% customers feel dissatisfied, 33.19% customers feel quite satisfied, 16.62% customers feel dissatisfied and 7.85 % of customers are very satisfied with YABAKII Mart's services.
Usulan Rancangan Kursi Kerja yang Ergonomis Bagi Pengrajin Batik Tulis pada UMKM Batik Rajasamas Maos Anisha Dian Iswahyuni
Jurnal Penelitian Rumpun Ilmu Teknik Vol. 3 No. 2 (2024): Mei : Jurnal Penelitian Rumpun Ilmu Teknik
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juprit.v3i2.4214

Abstract

UMKM Batik Rajasamas Maos produces various types of batik, one of which is hand-written batik. The work process for making written batik at UMKM Batik Rajasamas Maos is still done manually and does not pay attention to a comfortable working environment for workers. In the science of ergonomics there are important things about working posture and the movements carried out by humans. This research was conducted to make a proposal for a chair design for batik craftsmen using the RULA (Rapid Upper Limb Assessment) method analysis. The RULA method is a fast method for assessing upper body posture. After carrying out this research, it is known that the ergonomic risk level of batik craftsmen's working posture requires further investigation and in the future, replacing the old work chair with a new work chair designed based on an anthropometric approach. A new work chair that has been designed based on an anthropometric approach.
Co-Authors Aji Kusumastuti Hendrawan Muhammad Miftah Fauzi