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All Journal Asia-Pacific Journal of Public Policy INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Ihin Solihin
Sekolah Tinggi Ilmu Administrasi (STIA) Banten, INDONESIA
Religion Humanities Social Sciences

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A POTRET PERKEMBANGAN IMPLEMENTASI KEBIJAKAN PROGRAM BUMDES DI INDONESIA; ANALISIS BIBLIOMETRIK Ihin Solihin; Jumanah Jumanah; Julizar Idris; Elyana Thusyadiah; Nofa Rahmadini; Masayu Indah Meiliana
Asia-Pacific Journal of Public Policy Vol 9 No 2 (2023)
Publisher : Sekolah Tinggi Ilmu Administrasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52137/apjpp.v9i2.163

Abstract

The existence of BUMDes (a village-owned enterprise) as one of the strategies to support the achievement of village goals for development, particularly in enhancing the village economy and welfare for village communities, necessitates the implementation of BUMDes policies in the form of programmes or policy derivatives. The village is responsible for managing and regulating the community's interests in accordance with local conditions and sociocultural norms. This study utilises secondary data methods and literature reviews to collect and process data from Google Scholar library data sources. According to the findings of this study, the BUMDES is one of the village's programmes to improve economic facilities and village welfare. Therefore, cooperation between the village government and the community is required to promote village development, as development in this village directly benefits the surrounding community
IMPLEMENTATION OF SERVICE EXCELLENCE IN HIGHER EDUCATION TO INCREASE STUDENT SATISFACTION AS CUSTOMERS: A CASE STUDY OF A PRIVATE UNIVERSITY IN JAKARTA Ihin Solihin
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 1 No. 9 (2024): INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Every educational institution must of course have quality and qualified Human Resources (HR). Not only the teaching staff or lecturers, but also need to be supported by competent staff/educational staff so that the "consumers" we serve can achieve maximum satisfaction. In the world of higher education, the consumers referred to here can be students, parents or other parties who collaborate with the university in question. However, considering that almost all activities in higher education are always related to students, the concept of excellent service must also focus on the needs of the students themselves. This research is aimed at answering the question of how excellent service is implemented at XYZ private university and whether the services from the university provide satisfaction to its students. Data collection was carried out using semi-structured interviews with 10 students who were studying in the first semester and 10 other students who had been studying for up to 6 semesters. This classification of informants was carried out to obtain an idea of whether there were differences between the services provided to new students and old students. Apart from that, to see whether there have been any changes made towards better service for students as customers. The results of this research indicate that the A6 aspect of excellent service has not been implemented properly so that it does not provide satisfaction to students who are customers or clients which is very important for the sustainability of a higher education institution.
Co-Authors Elyana Thusyadiah Julizar Idris Jumanah Masayu Indah Meiliana Nofa Rahmadini