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All Journal Jurnal Ekonomi Manajemen Bisnis dan Akuntansi Jurnal Administrasi Perkantoran dan Kesekretariatan
Idah Rosidah
Politeknik Pajajaran ICB Bandung
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Immunology & microbiology

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PENGARUH KUALITAS PRODUK DAN DISTRIBUSI TERHADAP LOYALITAS PELANGGAN PEMESANAN LAMPU PADA PT SOLARENS LEDINDO Iin Surtiah; Gunardi Gunardi; Hendriady de Keizer; Idah Rosidah
Jurnal Administrasi Perkantoran dan Kesekretariatan Vol 1 No 1 (2022): JURNAL ADMINISTRASI PERKANTORAN dan KESEKRETARIATAN
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (378.322 KB) | DOI: 10.59820/apk.v1i1.17

Abstract

The purpose of this study was to test and analyze the effect of Product Quality, Distribution on Customer Loyalty. The decrease in Customer Loyalty is due to the inadequate Product Quality, Distribution Channels. The theory used is related to product quality, distribution channels and customer satisfaction and customer loyalty. The population in this study amounted to 216 customers and a sample of 140 customers. The sampling technique used was random sampling. The data analysis used was validity and reliability test, classical assumption test, multiple linear regression analysis, hypothesis testing. The conclusion in this study is that partially and simultaneously Product Quality, Distribution Channels and Customer Satisfaction have a positive and significant effect on Customer Loyaltyat PT Solarens Ledindo.
TRANSPARASI DAN AKUNTABILITAS DALAM PENCEGAHAN FRAUD DIINSTANSI PEMERINTAH (STUDI KASUS KANTOR KEC. CIWIDEY) Idah Rosidah; Gunardi; Priatna Kesumah; Royke Bahagia Rizka
Jurnal Ekonomi Manajemen Bisnis Dan Akuntansi : EMBA Vol 2 No 1 (2023): JURNAL EKONOMI MANAJEMEN BISNIS dan AKUNTANSI : EMBA
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat (P3M) Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/emba.v2i1.110

Abstract

This research analyzes the level of transparency, accountability practices, and effectiveness of the fraud prevention system at the Ciwidey District Office with the aim of evaluating administrative integrity and government efforts to provide quality public services. The method used is a qualitative approach through case studies with in-depth interviews with staff and office officials. The research results highlight a lack of transparency in information related to policy and finance, accompanied by a decision-making process that is not always clear. The accountability system is also not optimal in ensuring accountability for actions taken. Documentation analysis shows that the internal control system is not fully effective in preventing cases of fraud. From the results of this research, it was concluded that urgent improvements are needed in increasing information transparency, strengthening accountability practices, and optimizing fraud prevention systems. Recommendations include increasing the availability of open information, increasing awareness of responsible actions, and implementing concrete steps to strengthen internal control. Implementation of these recommendations is expected to improve the quality of public services, improve the image of government institutions, and provide a stronger foundation for the Ciwidey District Office and other government institutions in maintaining the integrity and trust of the public.
Co-Authors Gunardi Hendriady de Keizer Iin Surtiah priatna kesumah Royke Bahagia Rizka