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All Journal Journal of Information Systems and Informatics Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi)
Padel Mohammad Agam
Universitas Bina Darma
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Rancang Bangun Sistem Informasi Pelayanan Publik pada Kecamatan Lais dengan Metode Agile Ririn Silviana; Rezki Syaputra; Padel Mohammad Agam
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 10 No 4 (2026): OCTOBER 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v10i4.6616

Abstract

Government institutions are increasingly compelled to optimize public services through integrated digital systems in response to rapid advancements in information technology. The Lais District Office continues to face operational challenges, including manual service submissions, delays in verification processes, and limited access to service status information. This study aims to design and develop a web-based public service information system to advance efficiency, transparency, and accessibility. The Agile method with an iterative approach was employed, encompassing planning, design, development, testing, and evaluation stages. Data were collected through observation, interviews, and literature review to identify system requirements. The system provides features including online service submission, multi-level verification, real-time status tracking, and digital document management. Functional testing confirmed that all primary features operate correctly without critical errors. The evaluation involved 30 internal staff members, and reliability testing demonstrated adequate consistency (Cronbach's Alpha > 0.7). Statistical analysis further reveals that system quality exerts a significant effect on user satisfaction (p < 0.05), with a coefficient of determination (R²) of 0.521, indicating that the developed system successfully establishes a structured digital workflow and strengthens transparency in service status monitoring.
User Satisfaction and Application Usage of PA'KEPO: A UTAUT 2 Model Analysis Padel Mohammad Agam; Edi Surya Negara; Ria Andryani
Journal of Information System and Informatics Vol 6 No 4 (2024): December
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i4.888

Abstract

The PA'KEPO (Payo jadi Keluargo Polisi) application is a mobile Android application owned by Polda Sumsel for the recruitment process of police members. This study aims to evaluate user satisfaction and the use of the PA'KEPO application by applying the Unified Theory of Acceptance and Use of Technology (UTAUT) 2 model with the addition of the Perceived Trust variable, which represents users' trust in the security and reliability of the application, enhancing users' intention to use the application and impacting actual usage behavior. The analysis of the relationships between variables employs the Structural Equation Modeling (SEM) approach to test the complex relationships between latent variables, allowing for the analysis of data with diverse scales. The research results indicate that the majority of respondents experienced a high level of satisfaction with the PA'KEPO application. The most influential variables—Effort Expectancy, Perceived Trust, Hedonic Motivation, Habit, and Behavioral Intention—significantly affect Use Behavior. Based on these findings, it is recommended that Polda Sumsel continue to encourage the use of the PA'KEPO application by optimizing the variables that have not yet shown significant effects. Improvement recommendations include evaluating and enhancing the application's functionality in line with the daily needs of its users.
Co-Authors Andryani, Ria Edi Surya Negara Rezki Syaputra Ririn Silviana