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All Journal JITK (Jurnal Ilmu Pengetahuan dan Komputer) Computer Science and Information Technologies
Teguh Raharjo
University of Indonesia
Computer Science & IT Engineering

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Agile adoption challenges in insurance: a systematic literature and expert review Krishna Yudhakusuma Putra Munandar; Teguh Raharjo
Computer Science and Information Technologies Vol 4, No 3: November 2023
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/csit.v4i3.p268-278

Abstract

The drawback of agile is struggled to function in large businesses like banks, insurance companies, and government agencies, which are frequently associated with cumbersome processes. Traditional software development techniques were cumbersome and pay more attention to standardization and industry, this leads to high costs and prolonged costs. The insurance company does not embrace change and agility may find themselves distracted and lose customers to agile competitors who are more relevant and customer-centric. Thus, to investigate the challenges and to recognize the prospect of agile adoption in insurance industry, a systematic literature review (SLR) in this study was organized and validated by expert review from professional with expertise in agile. The project performance domain from project management body of knowledge (PMBOK) was applied to align the challenges and the solution. Academicians and practitioners can acquire the perception and knowledge in having exceeded understanding about the challenge and solution of agile adoption from the results.
EXPLORING AGILE EFFORT ESTIMATION ISSUES: A SYSTEMATIC LITERATURE REVIEW Tetti Sinaga; Teguh Raharjo; Ni Wayan Trisnawaty
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol. 10 No. 2 (2024): JITK Issue November 2024
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/jitk.v10i2.5597

Abstract

Effort estimation is crucial in software development, especially in Agile projects. The 2020 Standish Group survey found that only 31% of software projects success. The success of a software development project depends on the accuracy of effort estimation. This research aims to analyze studies related to effort estimation methods in Agile software development to identify related issues. A systematic literature review by Kitchenham was conducted across Emerald, Science Direct, Scopus, SpringerLink, and IEEE databases and identified 239 relevant studies from 2018 and 2023, ultimately focusing on 40 studies about effort estimation challenges in Agile software development. The research revealed 59 issues related to various estimation methods. The main challenge in effort estimation for Agile software development is team experience and limited knowledge about the domain, which results in inaccurate estimation result. Requirements’ details, tasks complexity, and lack of data will complicate problem-solving and the prediction of the duration of completion. Reliance on expert judgment will increase the risk of bias and inaccuracy in estimates. These challenges increase the likelihood of project failure due to a mismatch between initial planning and reality as development progresses.
AGILE REQUIREMENTS MANAGEMENT CHALLENGES AND STRATEGIC RECOMMENDATIONS IN INDONESIA’S NATIONAL SINGLE WINDOW Dencaswo Purnomo; Teguh Raharjo; Ni Wayan Trisnawaty
JITK (Jurnal Ilmu Pengetahuan dan Teknologi Komputer) Vol. 11 No. 4 (2026): JITK Issue May 2026
Publisher : LPPM Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/jitk.v11i4.7818

Abstract

Agile methodology is widely adopted by organizations with dynamic user needs, particularly in complex environments involving multiple stakeholders such as ministries and agencies in the public sector. The Indonesia National Single Window Agency (LNSW), which facilitates electronic data exchange for national exports, imports, and logistics, faces this condition. This study aims to identify challenges in requirements management and provide recommendations for LNSW. This study uses three stages: (1) a Systematic Literature Review (SLR) of 15 main articles, (2) validation and categorization of challenges through interviews and questionnaires analyzed using the Content Validity Index (CVI) method (S-CVI/Ave = 1, S-CVI/UA = 1), and (3) development of practical recommendations. This study identifies 12 challenges in the requirements management process at LNSW, which are categorized based on the 4P framework: People (lack of expertise in respective fields, lack of stakeholder problem identification), Process (uncertainty and dynamics of requirements, inability to set requirement priorities, organizational bureaucracy, poor documentation practices), Project (difficulty in estimating time and cost, unrealistic targets, lack of clarity in roles and responsibilities), and Product (lack of product vision, issues in user story development, and technical issues). Based on these challenges, 12 recommendations are proposed, along with operational guidance in the form of an Agile Requirements Playbook tailored for public sector organizations with multi-stakeholder environments. This study contributes to both theory and practice by providing a context-specific Agile Requirements Playbook with validated recommendations to support requirements management in complex public sector environments.
Co-Authors Dencaswo Purnomo Krishna Yudhakusuma Putra Munandar Ni Wayan Trisnawaty Ni Wayan Trisnawaty Tetti Sinaga