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All Journal Journal of Computer Networks, Architecture and High Performance Computing
Djarot Hindarto
Prodi Informatika, Fakultas Teknologi Komunikasi dan Informatika, Universitas Nasional, Jakarta, Indonesia
Computer Science & IT Education

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Application Of Customer Service Enterprise Architecture In The Transportation Industry Djarot Hindarto
Journal of Computer Networks, Architecture and High Performance Computing Vol. 5 No. 2 (2023): Article Research Volume 5 Issue 2, July 2023
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/cnahpc.v5i2.2744

Abstract

In an era of globalization and rapid technological advancements, the transportation industry is under increasing pressure to provide services that are efficient, integrated, and accommodating to the diverse requirements of customers. Enterprise Architecture is a holistic approach that can assist organizations in planning, managing, and integrating crucial elements such as business processes, information technology, data, and people. Using a qualitative approach and case studies in the transportation industry, this study investigates how the application of Enterprise Architecture can provide substantial benefits for enhancing customer service. Data was gathered by conducting in-depth interviews with various transportation organization stakeholders, including senior management, information technology personnel, and customer service teams. In the context of the transportation industry, this study seeks to analyze and describe the application of Enterprise Architecture with a concentration on customer service. The study results indicate that implementing Enterprise Architecture to customer service in the transportation industry can provide several significant benefits. Firstly, an Enterprise Architecture framework facilitates a greater comprehension of business processes and consumer interactions. This enables more effective process redesign and enhancements to customer service delivery. The author emphasizes the significance of Enterprise Architecture implementation in enhancing customer service in the transportation industry. This holistic approach can assist organizations in addressing complex challenges in a dynamic environment and provides a firm basis for customer-focused strategic decision-making. The findings of this study will likely provide valuable insights for the transportation industry and other organizations considering Enterprise Architecture implementation.
Maximizing ERP Benefits with Enterprise Architecture: A Holistic Approach Bayu Yasa Wedha; Djarot Hindarto
Journal of Computer Networks, Architecture and High Performance Computing Vol. 5 No. 2 (2023): Article Research Volume 5 Issue 2, July 2023
Publisher : Information Technology and Science (ITScience)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/cnahpc.v5i2.2790

Abstract

Enterprise Resource Planning systems must strategically align with Enterprise Architecture to maximize benefits. In a business environment that is undergoing rapid change, organizations increasingly rely on ERP systems to integrate and streamline operations. However, the complete potential of ERP benefits may only be realized with an approach encompassing the entire organizational architecture. This study examines the importance of aligning ERP implementation with EA principles to establish a cohesive technological ecosystem. Organizations can facilitate seamless interactions and data flows by harmonizing business processes, data structures, applications, and technology infrastructure, allowing for efficient decision-making and resource optimization. The abstract describes how EA provides a structured blueprint to guide the integration of ERP systems, assuring compatibility, minimizing redundancies, and maximizing overall system efficiency. By conducting a comprehensive literature review and case study analysis, this study demonstrates the benefits of an integrated approach, including increased visibility, reduced operational divisions, improved scalability, and faster response to changes. The abstract also emphasizes the role of EA in adapting and evolving ERP systems as business requirements change, enabling organizations to resolve challenges and proactively leverage emerging technologies. Overall, this research contributes to a deeper understanding of the symbiotic relationship between EA and ERP by highlighting their combined ability to drive business growth, agility, and competitiveness. The abstract emphasizes the importance of strategic alignment. It guides practitioners, researchers, and decision-makers who wish to maximize the benefits of ERP implementations through a holistic Enterprise Architecture approach.
Co-Authors Bayu Yasa Wedha