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Rusdi
Universitas Pamulang
Economics, Econometrics & Finance

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FAKTOR - FAKTOR YANG MEMPENGARUHI KEPUASANWAJIB PAJAK  PENGGUNA E-FILING: E-FILING Imam M. Yusuf; Rusdi
JEKOS (Jurnal Ekonomi Dan Sosial) Vol. 2 No. 1 (2025): My Journal-Februari 2025
Publisher : Yayasan Kayyis Mulia Jaya

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Abstract

This study aims to determine the effect of E-Filing System Quality, E-filing Information Quality, E-filing Timeliness on Taxpayer Satisfaction of E-filing users at KPP Pratama Pondok Aren with Respondents of this study are taxpayers who use e-filing. This data was collected using a questionnaire which was measured using a Likert scale. The population taken in this study was 9,476 e-filing user taxpayers recorded at KPP Pratama Pondok Aren, totaling 9,476 people and the sample from the calculation of the Slovin formula obtained a sample in this study of 100 respondents and processed using the SPSS 26 program. The results of the study showed that E-filing System Quality, E-filing Information Quality, E-filing Timeliness had a positive and significant effect on Taxpayer satisfaction of E-filing users at taxpayers in South Tangerang City. The coefficient of determination is 68.8%, the remaining 31.2% is influenced by other variables not examined in this study. Keywords:   Quality of e-filing system, Quality of e-filing information, Timeliness of e-filing              
Co-Authors Imam M. Yusuf