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All Journal Cendekia Medika : Jurnal Stikes Al-Ma`arif Baturaja Jurnal Ventilator: Jurnal Riset Ilmu Kesehatan dan Keperawatan
Lina Contesa
Sekolah Tinggi Ilmu Kesehatan Bina Husada
Health Professions Nursing Public Health

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ANALISIS KEPUASAN PESERTA BPJS TERHADAP PELAYANAN DI KLINIK PRATAMA ARINDA MEDIKA: STUDI POTONG LINTANG Lina Contesa
Cendekia Medika: Jurnal Stikes Al-Ma`arif Baturaja Vol. 11 No. 3 (2026): July - September
Publisher : LPPM STIKES Al-Ma'arif Baturaja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52235/cendekiamedika.v11i3.852

Abstract

Kualitas pelayanan kesehatan merupakan isu penting dalam sistem Jaminan Kesehatan Nasional yang diselenggarakan oleh BPJS Kesehatan, di mana kepuasan pasien menjadi indikator utama mutu pelayanan. Penelitian ini bertujuan untuk menganalisis kepuasan peserta BPJS terhadap pelayanan di Klinik Pratama Arinda Medika Kota Palembang. Penelitian ini menggunakan desain kuantitatif deskriptif analitik dengan pendekatan cross-sectional. Populasi berjumlah 112 dan sampel penelitian berjumlah 40 responden yang dipilih menggunakan teknik accidental sampling. Data dikumpulkan menggunakan kuesioner berbasis SERVQUAL yang mencakup dimensi tangible, reliability, responsiveness, assurance, dan empathy, kemudian dianalisis secara univariat dan bivariat menggunakan uji chi-square. Hasil penelitian menunjukkan bahwa sebagian besar responden menilai kualitas pelayanan dalam kategori baik (70,0%) dan mayoritas responden merasa puas (65,0%). Hasil uji statistik menunjukkan terdapat hubungan yang signifikan antara kualitas pelayanan dengan kepuasan peserta BPJS (p = 0,012). Disimpulkan bahwa kualitas pelayanan memiliki pengaruh terhadap kepuasan pasien, sehingga peningkatan mutu pelayanan secara berkelanjutan perlu dilakukan untuk meningkatkan kepuasan peserta BPJS.
Pengaruh Massage Uterus Terhadap Penurunan Tinggi Fundus Uteri Sebagai Upaya Pencegahan Perdarahan Lina Contesa
Jurnal Ventilator Vol. 1 No. 4 (2023): Desember : Jurnal Ventilator
Publisher : Stikes Kesdam IV/Diponegoro Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59680/ventilator.v1i4.714

Abstract

Postpartum hemorrhage is a frequent cause of death in mothers with 1,280 cases. One of the causes of postpartum bleeding is a uterus that does not contract or is called uterine atony. Uterine atony keeps the blood vessels open so that blood continues to flow. Efforts to make the uterus contract are by uterine massage. Uterine massage helps make the blood vessels close and stimulates contractions so that the height of the fundus decreases, indicating that the uterus is slowly shrinking. Research objective: to determine the effect of uterine massage on reducing the height of the uterine fundus as an effort to prevent post-partum bleeding. Method: This research uses a quasi-experimental design, namely post test control group design. The sample in this study was part of normal postpartum mothers at BPM. The sample was divided into a treatment group and a control group. The sampling technique uses purposive sampling. Data were analyzed using the unpaired sample t test. The results of the independent t test obtained a p value of 0.071 (p > 0.05). This means that there is no effect of uterine massage on reducing the height of the uterine fundus.
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