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Aditia Mulawarman
Program Studi Administrasi Publik, Sekolah Tinggi Ilmu Administrasi Bandung, Indonesia
Decision Sciences, Operations Research & Management

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Analisis Kualitas Pelayanan Publik Di Kelurahan Cipaganti Kecamatan Coblong Kota Bandung Aditia Mulawarman; Soeganda Priyatna; Sahroni Sahroni
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4495

Abstract

The background of this research is that the quality of public services shown by employees in Cipaganti Village, Coblong District, Bandung City, has not been running optimally. This study aims to find out how the quality of public services is shown by employees in Cipaganti Village, Coblong District, Bandung City, as well as what factors hinder the quality of public services in Cipaganti Village, Coblong District. The variables in this study are the quality of public services which consist of indicators of physical evidence, reliability, responsiveness, assurance, and empathy. The type of research used is qualitative research. The research method used is descriptive method. Data collection techniques using a research questionnaire. Data collection techniques used observation and structured interviews with research informants. The data analysis technique used is descriptive analysis. The results of the study show that overall the quality of service shown by employees in Cipaganti Village, Coblong District, Bandung City is quite good, although there are still a number of things that must be considered and improved by Cipaganti Village, Coblong District, Bandung City.
Pengaruh Kompetensi Pegawai Terhadap Kepuasan Penyedia Pengadaan Barang Dan Jasa Dalam Menggunakan Aplikasi E-Procurement Di Pemerintah Daerah Kota Cimahi Eka Susilawati; Yudi Darsono; Aditia Mulawarman
Professional: Jurnal Komunikasi dan Administrasi Publik Vol 10 No 2 (2023): Desember
Publisher : UNIVED PRESS, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/professional.v10i2.4499

Abstract

Based on the results of research conducted by researchers at the Cimahi City Office, researchers found the problem was the low level of satisfaction of providers of goods and services procurement. The purpose of this study is to determine the extent to which employee competence relates to the satisfaction of goods and services procurement providers in using e-procurement applications in the Cimahi City Regional Government. The method used in this research is a quantitative research method through a descriptive approach. The number of community samples listed is a sample of 62 members of the population. The survey results reveal that there is a correlation between employee competence and satisfaction. The large correlation coefficient is 0.848 (R). R in the correlation, or the correlation between two or more independent variables on the dependent variable shows moderate correlation. The influence of competence on satisfaction is classified as a fairly high influential category of 71.9%, this proves that employee competence has a positive and significant effect on the satisfaction of providers of goods and services, while the remaining 28.1% is the influence of other variables not examined in this study.
Co-Authors Eka Susilawati Sahroni Sahroni Soeganda Priyatna Yudi Darsono