Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Finest : Jurnal Riset dan Pengembangan Ekonomi Islam
Anis Mahmudah Dariati
Sekolah Tinggi Agama Islam Ar Ridho
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Tangible and Reability on Customer Satisfaction of Bank Syariah Indonesia (BSI) at Thursina Hospital in Duri City Anis Mahmudah Dariati
Finest : Jurnal Riset dan Pengembangan Ekonomi Islam Vol 6, No 2 (2022): Finest: Jurnal Riset dan Pengembangan Ekonomi Islam
Publisher : Finest : Jurnal Riset dan Pengembangan Ekonomi Islam

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of tangible and reability on customer satisfaction at bank syariah Indonesia (BSI) at thursina hospital in duri city. This study uses quantitative associative causal relationship (cause and effect). The population of this study are BSI customers at tge hospital. Thursina as many as 111 customers. The sampling technique used purposive sampling, amounting to 87 respondents. Data collection techniques in this study used questionnaires and literature (literature study). The data analysis method uses multiple linear regression analysis with IBM SPSS Statistics Version 22 software. The results of this study indicate that tangible has a positive effect on BSI customer satisfaction in thursina hospital with sig 0,0030,05. Meanwhile, reliability has a negative and significant effect on customer satisfaction with a sig 0,0130,05. 
Co-Authors