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All Journal Eduvest - Journal of Universal Studies Proceeding of International Conference on Information Science and Technology Innovation (ICoSTEC)
Dana Indra Sensuse
Faculty of Computer Science, University of Indonesia
Aerospace Engineering Computer Science & IT Health Professions Neuroscience Social Sciences

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The Factors that Affect Customer Ratings in E-Commerce Company Yossi Naomi Magdalena; Teguh Raharjo; Dana Indra Sensuse
Proceeding of International Conference on Information Science and Technology Innovation (ICoSTEC) Vol. 2 No. 1 (2023): Proceeding of International Conference on Information Science and Technology In
Publisher : Universitas Respati Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35842/icostec.v2i1.50

Abstract

In developing the e-commerce business in Indonesia, ecommerce companies must maintain customer satisfaction. In the e-commerce company, customer satisfaction can see from the ratings given by consumers. This research aims to find factors influencing consumers in providing ratings to improve services. The company’s current condition does not know the indicators when consumers give ratings. The current situation is decreasing order because the number of bad rating is higher and impact to profit company. This research uses several methods, such as the Unified Theory of Acceptance and Use of Technology (UTAUT), the Technology Acceptance Model (TAM), and product quality that influences ratings. The target respondents are consumers who have given bad ratings and have never been given a rating, with 326 respondents. The statistical analysis processing used was Partial Least Square (PLS) with SmartPLS v.4 tools. The results of the research concluded that the factors that influence bad rating respondents in giving ratings with significant positive results are the factors of perceived ease of use, social influence, and customer satisfaction, with an r-square rating value of 0.354 (moderate). From moderation, the variable with the most significant positive effect is the female gender. Meanwhile, respondents who have never been given a rating that has a significant positive impact are performance expectancy, social influence, and customer satisfaction, with an r-square value for ratings of 0.823 (strong). The results of this research concluded that there are several improvements to improve service, namely improving application algorithms, developing operational teams, and several strategies to overcome the impact of the covid pandemic.
Tourists’ Acceptance Analysis Of Tourism Village Website Towards The Motivation To Visit Cynthia Deborah Nababan; Dana Indra Sensuse; Ryan Randy Suryono; Kautsarina Kautsarina
Eduvest - Journal of Universal Studies Vol. 4 No. 7 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i7.1226

Abstract

The development of tourism village websites aims to promote the potential of tourism villages in Indonesia. However, the increasing use of social media has reduced the intensity of websites being used. This research aims to determine whether the tourism village websites still influence tourists to visit the tourism village and whether it is relevant to the government's goals. Data was collected by distributing questionnaires and producing a valid sample of 242 respondents who actively use the Internet and have the potential to travel. The research model design was created by combining the DeLone & McLean IS success model with the Technology Acceptance Model (TAM). Data were analysed using the Structural Equation Modeling Partial Least Square (SEM PLS). The results show that the variables of information quality, service, and design positively affect trust, usability, ease of use, and enjoyment, positively affecting the intention to use the website. However, trust does not significantly influence the intention to use the website on the acceptance model. The frequent use of the tourism village website positively affects the tourist's motivation for the actual visit. Therefore, deeper analysis is needed to determine the variables that affect tourist confidence in developing acceptance models for further research. In addition, this research has practical implications for the government in making decisions regarding developing tourism village websites in terms of interface, user experience, information, and features.
Investigating The Drivers and Barriers to MOOC Adoption by Course and Training Institutions Budiarti Budiarti; Dana Indra Sensuse; Harry Budi Santoso; Deden Sumirat Hidayat; Erisva Hakiki Purwaningsih
Eduvest - Journal of Universal Studies Vol. 4 No. 7 (2024): Journal Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v4i7.1229

Abstract

The integration of MOOCs into Course and Training Institutions represents a profound shift in the landscape of education delivery and reception. Despite the substantial potential benefits of MOOCs, the adoption process is intricate. This research delves into the essential factors influencing adoption decisions and explores the unique challenges confronted by both adopters and non-adopters. Employing the TAM and TOE theoretical framework, the study utilizes a mixed-methods approach, combining quantitative analysis with qualitative insights from open-ended questions. The findings underscore the critical role of perceived ease of use (PEOU), emphasizing the importance of user-friendly platforms. Additionally, the study recognizes the pivotal influence of Service Quality, Financial Support, and Government Policy in shaping institutional intentions to embrace MOOCs. A comparative analysis between adopters and non-adopters reveals distinctive challenges for each group. Adopter express concerns regarding inadequate government support and promotional efforts affecting platform access. In contrast, non-adopters highlight the necessity for offline training and underscore government-related support and prioritization challenges impacting MOOC adoption.
Co-Authors Budiarti Budiarti Cynthia Deborah Nababan Deden Sumirat Hidayat Erisva Hakiki Purwaningsih Harry Budi Santoso Kautsarina Kautsarina Ryan Randy Suryono Teguh Raharjo Yossi Naomi Magdalena