Article Per Year (5 Year)
p-Index From 2020 - 2025
0
P-Index
This Author published in this journals
All Journal Students´ Journal of Economic and Management
David Saputro, 11.05.51.0116
Students Journal of Economic and Management
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH KOPERASI SIMPAN PINJAM KARYA UTAMA MANDIRI (KSP KARUMA) KOTA SEMARANG David Saputro, 11.05.51.0116
Students Journal of Economic and Management Vol 5, No 2 (2016): Vol. 5 No. 2 (2016) Edisi Oktober 2016
Publisher : Students Journal of Economic and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research was conducted at KSP Karya Utama Mandiri (KARUMA) Semarang with the aim of research to determine the effect the dimensions of reliability, responsiveness of service, assurance, empathy and physical evidence (tangible) service to satisfaction KSP customers KARUMA Semarang. A sample of 100 respondents, using accidental sampling technique that researchers choose any members of the population who happen to meet with researchers that are considered to provide the necessary information. Methods of data analysis using linear regression. The test results showed that the dimensions of reliability service, responsiveness dimensions or responsiveness, assurance or guarantee the dimension, the dimension and the dimension of empathy or concern tangibles or physical evidence of a positive effect partially and simultaneously toward customer satisfaction KSP KARUMA Semarang. Keywords: service quality, reliability, responsiveness, assurance, empathy, tangibles customer satisfaction.
Co-Authors