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All Journal Jurnal Media Celebes Jurnal Teknoinfo
Marli Trivana Layan
Universitas Sam Ratulangi
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Library & Information Science

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Sistem Informasi Pelabuhan Utama di Sulawesi Utara Berbasis Website Aditya Lapu Kalua; Suntarlia La uto Walli; Marli Trivana Layan; Fabio Kevin Williams Legi
Jurnal Media Celebes Vol. 1 No. 1 (2023): Volume 1 Nomor 1 September 2023
Publisher : CV. Keranjang Teknologi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58602/mediacelebes.v1i1.11

Abstract

Sulawesi Utara memiliki beberapa pelabuhan utama yang merupakan infrastruktur penting dalam transportasi laut yang berperan dalam pengiriman barang dan penumpang antar daerah. Tetapi sejauh ini untuk mendapatkan informasi antar port, perlu untuk mengakses banyak situs web dan mengumpulkan informasi satu per satu. Sistem informasi pelabuhan utama adalah salah satu solusi untuk memberikan informasi mengenai semua pelabuhan utama di Sulawesi Utara. Sistem informasi ini ditinjau dalam bentuk situs web agar lebih mudah bagi publik untuk mengakses informasi terkait, sistem informasi ini juga menggunakan API yang telah terintegrasi dengan Google My Maps untuk menginformasikan lokasi port sehingga publik dapat mengakses rute ke port yang mereka ingin kunjungi.
Implementation of Integrated Registration System at BBI Using Zoho CRM and ISO 9001:2015 Marli Trivana Layan; Winsy Christo Deilan Weku; Stephano Caesar Wenston Ngangi; Mahardika Inra Takaendengan
Jurnal Teknoinfo Vol. 20 No. 1 (2026): Period January 2026
Publisher : Universitas Teknokrat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33365/teknoinfo.v20i1.270

Abstract

This study aims to improve the registration system at Brilliant Brain Indonesia (BBI) by implementing Zoho CRM, aligned with ISO 9001:2015 Clause 8 requirements. The existing system faced challenges including time-consuming paper-based forms, frequent data entry errors due to manual input, and fragmented data management across two unintegrated systems. Using the Business Process Improvement (BPI) methodology, which includes Organizing for Improvement, Understanding the Process, and Streamlining phases, this research analyzed and optimized the registration workflow. The Wilcoxon signed-rank test was applied to evaluate the statistical significance of improvements before and after system implementation. The customized Zoho CRM platform utilized features such as webforms, workflow automation, automated validation, and real-time analytics. Results showed a significant reduction in registration processing time from an average of 20 minutes 44 seconds to 17 minutes 55 seconds per registration (14% decrease), and a dramatic reduction in data input time from 4 minutes 3 seconds to 4 seconds per record (98% decrease). These improvements enhanced operational efficiency, data accuracy, and compliance with ISO 9001:2015 Clause 8. Although further module development is needed to fully complete documentation processes, this study demonstrates that integrating cloud-based CRM systems with quality management frameworks can substantially improve educational service operations.
Co-Authors Aditya Lapu Kalua Fabio Kevin Williams Legi Mahardika Inra Takaendengan Stephano Caesar Wenston Ngangi Suntarlia La uto Walli Winsy Christo Deilan Weku