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Design of Customer Satisfaction E-Questionnaire and Chatbot System at PT. PLN (Persero) Bengkulu City Website Based Toyib, Rozali; Reswan, Yuza; Pahrizal, Pahrizal; Sahputry, Feby Ayu
Jurnal Komputer, Informasi dan Teknologi Vol. 2 No. 2 (2022): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jkomitek.v2i2.882

Abstract

Customer satisfaction is a form of feeling happy or disappointed someone who comes from a comparison between his impression of the performance of a service or goods against his expectations. PT PLN (Persero) Bengkulu City in the implementation of the implementation of the provision of electricity services certainly does not escape the existence of problems. The problems that arise are regarding customer complaints about the services provided by the problematic company. Seeing from these problems the solutions that can be given to overcome their complaints, it is very suitable to make an e-questionnaire system and chat customer complaints process using a website-based chatbot. This system will apply the Likert scale calculation method as a method to measure the level of customer satisfaction which will make it easier to get the results of filling out the questionnaire. In addition, this system will later create a complaint chat using a chatbot, which is a robotic chat service with artificial intelligence or AI (Artificial Intelligent) that imitates human conversations through messages that will answer customer questions regarding service problems provided by the company. This will certainly make it much easier for the company to get results from filling out questionnaires and make it easier for customers to make complaints regarding problems with the services provided. The results of this study have created an E-Questionnaire system for Customer Satisfaction and a website-based Complaint Chatbot.
PELATIHAN TEKNOLOGI INFORMASI DAN PENGAPLIKASIAN JARINGAN INTERNET DI SEKOLAH DASAR NEGERI 48 KOTA BENGKULU Darnita, Yulia; Toyib, Rozali; Hanif, Patri; Sahputry, Feby Ayu; Lestari, Hesti; Sundari, Weti
JE (Journal of Empowerment) Vol 4, No 1 (2023): JUNI
Publisher : Universitas Suryakancana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35194/je.v4i1.2413

Abstract

ABSTRAK Kebijakan sekolah memperbolehkan guru-guru daring dari sekolah untuk mengurangi biaya penggunaan internet di rumah,  awalnya prasarana jaringan internet bisa men cover kebutuhan guru-guru akan tetapi karena pandemic berlangsung lama dan penggunaan aplikasi yang buat oleh pemerintah yang mengharuskan ada akses internet secara luas maka dengan sendirinya sekolah harus menambah akses internetnya di hampir semua ruangan sehingga tidak menumpuk disatu ruangan saja dan juga untuk antisipasi penyebaran varian covid 19 antar guru, disamping permasalahan dengan jaringan internet di sekolah, masih banyak guru-guru yang belum begitu terbiasa dengan penggunaan teknologi informasi khususnya guru-guru senior yang masih gaptek dengan teknologi. Metode kegiatan yang dilakukan berupa pelatihan, sosialisasi serta  praktek yang diajarkan kepada guru-guru dan proses pengabdian masyarakat ini berlangsung dengan baik terlihat dengan antusias peserta dalam mengikuti pelatihan dan kemampuan mereka bertambah dengan hasil post test dan pra test yang dilakukan dengan tingkat ketercapaian angka 82 % sampai 85 % dan kendala yang dihadapi masih minimnya kemampuan guru-guru senior dalam penguasaan teknologi untuk itu harus sering diadakan kegiatan secara berkala untuk mengupdate kemampuan mereka.ABSTRACTSchool policies allow online teachers from schools to reduce the cost of using the internet at home, initially the internet network infrastructure could cover the needs of teachers, but because the pandemic lasted a long time and the use of applications made by the government required wide internet access, then automatically schools must increase their internet access in almost all rooms so that they don't pile up in one room and also to anticipate the spread of the Covid 19 variant between teachers, besides problems with the internet network in schools, there are still many teachers who are not very familiar with the use of information technology, especially teachers senior teachers who are still clueless with technology. The method of activity carried out in the form of training, socialization and practice taught to teachers and the community service process is going well as seen by the enthusiasm of the participants in participating in the training and their abilities have increased with the results of the post test and pra test which were carried out with an achievement rate of 82%. up to 85% and the constraints faced are still the lack of ability of senior teachers in mastering technology for this reason activities must be held regularly to update their abilities.