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All Journal JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH)
Suprih Widodo
Universitas Pendidikan Indonesia, Purwakarta
Computer Science & IT Decision Sciences, Operations Research & Management

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Analisis Evaluasi Pengalaman Pengguna Pada Aplikasi Viu Menggunakan Metode User Experience Questionnaire Freda Desfita Artanti; Suprih Widodo
Journal of Information System Research (JOSH) Vol 6 No 2 (2025): January 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v6i2.6529

Abstract

The advancement of information technology has transformed media consumption patterns in Indonesia, particularly with the emergence of streaming platforms like Viu. As one of Asia's popular Video on Demand (VoD) providers, Viu offers a variety of content such as Asian dramas, anime, and entertainment news. Despite its significant user base, reviews on Google Play Store reveal negative comments and low ratings, with a score of only 2.6 out of 5 stars. This highlights the need to evaluate user experience to identify the application's strengths and weaknesses. This study aims to analyze the user experience of the Viu application using the User Experience Questionnaire (UEQ), which encompasses six main scales: attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. Data was collected through an online questionnaire completed by 30 valid respondents and processed using UEQ Tools. The results show that the Perspicuity aspect achieved the highest average score (1.817), followed by Dependability (1.558), receiving a Good benchmark category, indicating that the application is easy to understand and provides good interaction control. Attractiveness, Efficiency, and Novelty were rated as Above Average, with average scores of 1.511, 1.383, and 0.983, respectively, reflecting a satisfactory user experience. However, Stimulation had the lowest score (0.950), below the benchmark average, indicating the need for improvement in providing enjoyment and motivation to users. Recommendations focus on feature innovation, enhanced interaction, and a more enjoyable user experience to meet the needs of Viu users in the digital era.
Analisis Kualitas Website Kompas.com Menggunakan Metode Webqual 4.0 Cilma Fresha Perdana; Suprih Widodo
Journal of Information System Research (JOSH) Vol 6 No 2 (2025): January 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v6i2.6743

Abstract

This study analyzes the quality of the Kompas.com website using the WebQual 4.0 method, which encompasses three main dimensions: usability, information quality, and service interaction quality. The research employed a quantitative approach, involving 40 respondents selected through purposive sampling. Data were collected via questionnaires using a four-point Likert scale and analyzed using statistical techniques. The findings indicate that all three website quality dimensions are categorized as "Good," with usability satisfaction at 79%, information quality at 81%, and service interaction quality at 76%. These results suggest that the Kompas.com website generally meets user expectations, although there is room for improvement, particularly in the aspect of service interaction.
Co-Authors Cilma Fresha Perdana Freda Desfita Artanti