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All Journal BERNAS: Jurnal Pengabdian Kepada Masyarakat eCo-Fin
Andi Amri
Universitas Muhammadiyah Prof DR HAMKA, Jakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Dentistry Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Mathematics Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Pelatihan Pemanfaatan Aplikasi Zahir Accounting di SMA Muhammadiyah 4 Jakarta Andi Amri; Ade Putri Muliya; Aryo Alamsyah; Whiz Alriz Luth’v Alriz Luth’v
BERNAS: Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 1 (2024)
Publisher : Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jb.v5i1.8121

Abstract

Accounting computerisation is the process of processing accounting data from manual to automatic using computer media which aims as a tool to facilitate effective and efficient recording work. The use of accounting computers has been widely used in various companies and even introduced in vocational schools, one of which is MYOB Accounting. However, among high school students this is something new. This is evidenced by the low understanding of students, especially SMA Muhammadiyah 4 Jakarta, in using accounting computer applications. In addition, the software chosen is Zahir Accounting which is not popular among academics but this application is an Indonesian product that should be introduced in education in schools and lectures. The purpose of this service is to provide training to Economics teachers and students of SMA Muhammadiyah 4 Jakarta regarding the use of the Zahir Accounting application. At least the theoretical in using this application can be well understood to all audiences. Respondents involved were definitely Economics teachers and social studies students with a total of 45 people. The results of the service show that the service activities are carried out in 5 steps, namely the start-up, socialisation, preparation, implementation, and evaluation stages. Based on these five stages, it can be obtained that there is an increase in knowledge and practicum in using the Zahir Accounting application so that in the future there will be an increase in productivity and management of teachers and students at SMA Muhammadiyah 4 Jakarta. Meanwhile, the results of this service can be a recommendation for the leadership of SMA Muhammadiyah 4 Jakarta in improving the skills and abilities of teachers and students in using Zahir Accounting which will later be included as one of the materials in the syllabus.
Pengaruh Kualitas Pelayanan Chek in Counter Terhadap Kepuasan Konsumen Pada Maskapai Garuda Indonesia di Bandar Udara I Gusti Ngurah Rai Nia Lavenia; Andi Amri
eCo-Fin Vol. 6 No. 2 (2024): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v6i2.1371

Abstract

Penelitian ini dimaksudkan untuk mengevaluasi pengaruh kualitas pelayanan di loket check-in pada kepuasan pelanggan pada Maskapai Garuda Indonesia. Dalam menghadapi persaingan yang semakin ketat dalam industri penerbangan full service, penelitian ini menyoroti pentingnya pelayanan berkualitas sebagai strategi utama untuk mempertahankan posisi Garuda Indonesia sebagai salah satu pemain utama di Indonesia. Dengan metode kuantitatif dimana data dikumpulkan melalui observasi dan penyebaran kuesioner kepada 100 penumpang Garuda Indonesia di loket check-in. Analisis data dilakukan menggunakan regresi linier sederhana dengan bantuan perangkat lunak SPSS. Hasil uji menemukan bahwa kualitas pelayanan di loket check-in memiliki pengaruh signifikan terhadap kepuasan pelanggan, dengan nilai probabilitas 0.000 (kurang dari atau sama dengan 0.05). Uji regresi menunjukkan adanya hubungan positif antara kualitas pelayanan dan kepuasan pelanggan, dengan koefisien determinasi (R square) sebesar 0.493. Artinya sekitar 49.3% variasi dalam kepuasan pelanggan dapat dijelaskan oleh kualitas pelayanan di loket check-in. Analisis lebih lanjut menunjukkan bahwa aspek-aspek seperti tangible (keberadaan fasilitas), reliability (kehandalan layanan), responsiveness (kecepatan tanggapan), assurance (kepercayaan dan keamanan), dan empati (perhatian terhadap kebutuhan pelanggan) dalam kualitas layanan berkontribusi positif terhadap kepuasan pelanggan. Implikasi dari temuan ini adalah bahwa perlunya bagi Garuda Indonesia meningkatkan kualitas layanan di counter check-in untuk mempertahankan dan meningkatkan kepuasan pelanggan, serta memenangkan persaingan dalam industri penerbangan yang semakin ketat. Studi ini memberikan pemahaman yang lebih dalam tentang pentingnya pelayanan berkualitas dalam mencapai kepuasan pelanggan dan dapat menjadi pedoman bagi manajemen dalam pengambilan keputusan di masa depan.
Co-Authors Ade Putri Muliya Aryo Alamsyah Nia Lavenia Whiz Alriz Luth’v Alriz Luth’v