Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Emi Sumarmi
Universitas Teknokrat Indonesia
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT PLN (PERSERO) ULP WAY HALIM Baita Baita; Emi Sumarmi
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 11 No. 1 (2024): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v11i1.978

Abstract

The purpose of this research was to analyze the effect of service quality on PT PLN (Persero) customers' levels of satisfaction. In this study, 160 PT PLN (Persero) ULP Way Halim customers participated in a survey using quantitative research methods. The independent variables in this research are Reliability (X1), Assurance (X2), Tangible (X3), Empathy (X4) and Responsiveness (X5) and the dependent variable in this research is Customer Satisfaction (Y). The calculation results of the Reliability variable (X1) obtained a t value of 2.744, the result of the Assurance variable (X2) was 1.002, the result of the Tangible variable (X3) was 1.442, the result of the Empathy (X4) variable was 2.205, and the result of the Responsiveness variable (X5) is 3.932, which shows that the variables Reliability (X1), Empathy (X4), and Responsiveness (X5) have a significant and influential effect on Customer Satisfaction (Y).
Co-Authors Baita Baita