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All Journal Tourism & Hospitality Essentials Journal
Triana, Ika
Universitas Pendidikan Indonesia
Social Sciences

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Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan Triana, Ika; Subakti, Agung Gita
THE Journal : Tourism and Hospitality Essentials Journal Vol 7, No 1 (2017)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/thej.v7i1.6845

Abstract

The purpose of this study is to analyze the service quality toward customer satisfaction at X Japanese Restaurant. The writer is using the descriptive and associative-causal method. 100 people who are visitors to the restaurant were taken as the sample for this research. The analysis that was used are t-test and by verifying the hypothesis, these methods were used to determine the final result or conclusion of the study. This study showed that customer satisfaction is 75,1 % influenced by service quality and it also reveals a very strong relation between service quality and customer satisfaction at X Japanese Restaurant.
Co-Authors Agung Gita Subakti, Agung Gita