Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal BIMA Jurnal Bisnis dan Manajemen
Riswan Yunida
Administrasi Bisnis, Politeknik Negeri Banjarmasin
Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada Perusahaan Daerah Air Minum (Pdam) Bandarmasih Kota Banjarmasin Muhammad Ihsan; Riswan Yunida; Hikmayanti Huwaida; Novi Shintia; Rini Ameli; Muhammad Wahyu Wardhana
BIMA: Jurnal Bisnis dan Manajemen Vol 2 No 1 (2023): BIMA: Jurnal Bisnis dan Manajemen
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/bima.v2i1.2062

Abstract

The aims of this research are: (1) To find out whether service quality (tangible, reliability, responsiveness, assurance, empathy) has a simultaneous effect on customer satisfaction of the Bandarmasih Regional Drinking Water Company (PDAM) in Banjarmasin City. (2) To find out whether service quality (tangible) has a partial effect on customer satisfaction of PDAM Bandarmasih, Banjarmasin City. (3) To find out whether service quality (reliability) has a partial effect on customer satisfaction of PDAM Bandarmasih, Banjarmasin City. (4) To find out whether service quality (responsiveness) has a partial effect on customer satisfaction of PDAM Bandarmasih, Banjarmasin City. (5) To find out whether service quality (assurance) has a partial effect on customer satisfaction (PDAM) Bandarmasih, Banjarmasin City. (6) To find out whether service quality (emphaty) has a partial effect on customer satisfaction of PDAM Bandarmasih, Banjarmasin City. (7) To find out which variables of service quality (tangible, reliability, responsiveness, assurance, empathy) are most dominant in influencing customer satisfaction of PDAM Bandarmasih, Banjarmasin City. The method used in this study is a quantitative research method with multiple linear regression. The findings of this study indicate that: (1) The independent variables namely service quality (tangible, reliability, responsiveness, assurance, empathy) simultaneously affect customer satisfaction by 74.2%, while the remaining 25.8% are influenced by other variables outside this research. (2) Tangible variable (X1) has no significant effect partially on customer satisfaction (Y) with a Tcount of 0.988. (3) The realibility variable (X2) has a partially significant effect on customer satisfaction (Y) with a Tcount of 3.196 (4) The responsiveness variable (X3) has no partially significant effect on customer satisfaction (Y) with a Tcount of -1.506. (5) Assurance variable (X4) has no significant effect partially on customer satisfaction (Y) with a Tcount of 0.443. (6) The empathy variable (X5) has a partially significant effect on customer satisfaction (Y) with a Tcount of 4.999. (7) the empathy variable (X5) has the most dominant influence on customer satisfaction (Y) with the highest r2 value of 0.209 or 20.9%.
Analisis Kualitas Pelayanan Publik terhadap Kepuasan Klaim Santunan pada PT Jasa Raharja (Persero) Cabang Kalimantan Selatan Aldinor Aldinor; Padli Padli; Riswan Yunida
BIMA: Jurnal Bisnis dan Manajemen Vol 2 No 2 (2023): BIMA: Jurnal Bisnis dan Manajemen
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/bima.v2i2.2274

Abstract

This research was conducted at PT. Jasa Raharja (Persero) South Kalimantan Branch which is located at Jalan A.Yani Km 4.5, No.35, Flower Garden, East Banjarmasin District, Banjarmasin City, South Kalimantan Province 70325 is a company engaged in social insurance owned by (BUMN). This research aims to find out how much influence the quality of public services has on the satisfaction of compensation claims at PT. Jasa Raharja (Persero) South Kalimantan Branch (1) This research method uses a quantitative method with the help of SPSS statistic software version 26. Data collection techniques use questionnaires that are distributed to compensation claims of PT. Jasa Raharja (Persero) South Kalimantan Branch as a sample of 20 people with a sampling technique, namely purposive sampling. While the data analysis technique used is simple linear regression (2) The results showed that there was a positive and significant influence between the quality of public services and the satisfaction of compensation claims(3)This can be seen from the result of the equation Y =30,897+0,672X. The significant level of public service quality is 0,000 less than 0.005 with a value of t count > t table (2,033 > 1.325324). while the determination coefficient of R Square is 0.205 or 20.5% which means that there are 80.5% of other variables that influence the purchase decision.
Co-Authors Aldinor Aldinor Hikmayanti Huwaida Muhammad Ihsan Muhammad Wahyu Wardhana Novi Shintia Padli Padli Rini Ameli