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Employee Performance Analysis at UPT Puskesmas Simalingkar Indah Doanita Hasibuan; Putri Dina; Sri Devi; Muhammad Ridwan; Sufiah Adena Putri
PROMOTOR Vol. 7 No. 1 (2024): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i1.566

Abstract

Quality health services are very important to maintain the welfare of the community. The role of Puskesmas has significance in providing health services according to the needs of residents in an area. This research focuses on the Technical Implementation Unit (UPT) of Simalingkar Health Center in Medan. The performance of employees in this unit is a major factor in achieving health service standards. This study used a qualitative approach with a descriptive approach, involving participants from the puskesmas and patients who had received services at the Simalingkar Health Center. Data was collected through in-depth interviews with stakeholders. The results of research at the Simalingkar Puskesmas as a whole, both from the puskesmas and patients, that the performance of employees at the Simalingkar Puskesmas UPT is generally considered good. However, several aspects need to be improved at the Simalingkar Health Center. Such as improving the quality of patient care, communication training among fellow employees, and further evaluation of certain health programs. This recommendation can be used as a basis to continue to improve the quality of health services at the Simalingkar Health Center. It can be the basis for continuing to improve the quality of health services at Puskesmas Simalingkar, focusing on aspects that can have a positive impact on the community. Periodic evaluation of employee performance, patient involvement as the main stakeholder, and implementation of concrete improvements are expected to improve the effectiveness and efficiency of health services at the Simalingkar Health Center.
Analysis of the Needs and Development of Health Service Personnel at the Simalingkar Health Center in Medan City Indah Doanita Hasibuan; Frety Salma Annisa; Rezeky Aulia Ramadhani; Cindy Monica Aulia; Dini Sintia
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.570

Abstract

The need and development of health service personnel as an integral part of health development is directed to meet the needs of the number and type of qualified health workers in providing all kinds of health service needs. This study aims to determine the needs of health workers both quantity and quality at the Simalingkar Health Center in Medan City.  This research includes Descriptive Research with a qualitative approach, to find and obtain information about the analysis of energy needs at the Simalingkar Health Center in Medan City. The data and information obtained are then compared with the capabilities currently possessed with those expected for planning managers in the preparation of labor analysis of each work unit associated with the description and specifications of work at the Simalingkar Health Center in Medan City. The types of data used in this study are primary data and secondary data. Primary data are obtained through interviews and observations, while secondary data are obtained through tracing official records (documentation). The results showed that the preparation of health worker planning has been carried out so that the analysis of energy needs both in quantity and quality has been well planned. The number of health workers for the implementation of health services is quite sufficient at the Simalingkar Health Center in Medan City. Where health service personnel at Puskesmas have met the standards, or by the Minister of Health Regulation Number 75 of 2014. That way, the needs and development of health workers are well implemented.
Description of Patient Satisfaction with the Performance of Health Workers at the Puskesmas Pancur Batu Sub-District Nuraisyah Wulandari Panjaitan; Indah Doanita Hasibuan; Anita Zahra Putri Purba; Annisa Rizki Ramadani Siregar; Fidella Naily Ulya Hasibuan
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.580

Abstract

Patient satisfaction is one of the things that must be considered in health services and is an important index or parameter. Patient satisfaction is the result of assessment and consideration of health services in terms of facilities, staff performance, and other aspects provided by patients by comparing expectations with the reality of health services received in a service system. This research aims to determine the description of patient satisfaction with the performance of health workers at the Pancur Batu District Health Center. This research uses a quantitative approach with descriptive methods which aims to express patient satisfaction with the performance of health workers at the District Health Center. Pancur Batu. Based on the research results, a picture of patient satisfaction with the performance of health workers was obtained from several assessments, namely Emphaty, with 30 respondents (100%) feeling satisfied. Furthermore, regarding Assurance, 29 respondents (97%) were satisfied. Furthermore, Tangibles (direct evidence) as many as 28 respondents (93%) were satisfied. Responsiveness with 27 respondents (90%) and Responsiveness with 26 respondents (87%) were satisfied. This research concludes that the majority of patients at the Pancur Batu District Health Center are very satisfied with the performance of the health service employees.
Co-Authors Anita Zahra Putri Purba Annisa Rizki Ramadani Siregar Cindy Monica Aulia Dini Sintia Fidella Naily Ulya Hasibuan Frety Salma Annisa Muhammad Ridwan Nuraisyah Wulandari Panjaitan Putri Dina Rezeky Aulia Ramadhani Sri Devi Sufiah Adena Putri