Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Journal of Bussines Management Basic SINTESA
Gustina Hidayat
Unknown Affiliation
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
ANALISYS OF EMPLOYEE WORK DISCIPLINE IN TANDANGSARI MULTIPLE BUSINESS COORPERATIVES SUMEDANG hal 27 - 35 Gustina Hidayat
Journal of Bussines Management Basic Vol 5 No 1 (2023): Journal of bussines management
Publisher : Universitas Sebelas April, Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine how the work discipline of employees at the Multipurpose Cooperative of Tandangsari Sumedang and how to improve the work discipline of these employees. The method used in this research is a qualitative research method that is natural and the data collection technique is purposive sampling technique. The results of the study indicate that the level of work discipline of employees at the Multipurpose Coorperative of Tandangsari Sumedang is considered to be still not optimal in its application from some employees. The obstacles to work discipline faced by the Coperative at this time are that there are still employees who are often late for work and some even don’t come to work without clear information, there are employees who are negligent in working for the sake of personal interest then there are employees who are not responsible for their work, and the lack of employee awareness of the importance of work discipline.
ANALYSIS OF FACTORS AFFECTING CONSUMER USING THE GOJEK APPLICATION Gustina Hidayat
SINTESA Vol. 14 No. 1 (2023): Sintesa
Publisher : SINTESA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Consumer satisfaction is an evaluation of a person's judgment in the form of feelings of pleasure or disappointment that occur after comparing what is desired for the product or service used with the reality received. anwhile, service quality is something that consistently meets or exceeds consumer expectations. Efforts to improve the service quality of GOJEK drivers need to know the level of customer satisfaction. This study aims to determine the factors that influence customers to use GOJEK services. In this study carried out a qualitative approach. Based on the research results, it was found that the majority of the reliability dimensions applied by GOJEK drivers were in the very good category, GOJEK drivers had implemented the responsiveness aspect very well which focused on providing fast service and driver readiness to help consumers when they needed help. The application of aspects of guarantees that focus on guarantees regarding the friendliness and courtesy of drivers in providing good service to consumers, must be improved so that consumers feel more confident and confident in GOJEK drivers, have implemented aspects of empathy so that consumers feel more respected and valued. And on physical appearance, means of communication, and cleanliness also results in consumers feeling satisfied and comfortable.
Co-Authors