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All Journal Brilliance: Research of Artificial Intelligence Jurnal Ilmiah Ilmu Terapan Universitas Jambi Journal of Artificial Intelligence and Digital Business INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Harvard K. Najoan
Departmen Electrical Engineering, Minaesa Institute of Technology at Tomohon Indonesia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mathematics Other

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Establish and Implement PAM and PRM ISO 20000-1:2011 Harvard K. Najoan; Denny J. Mawuntu
Brilliance: Research of Artificial Intelligence Vol. 3 No. 2 (2023): Brilliance: Research of Artificial Intelligence, Article Research November 2023
Publisher : Yayasan Cita Cendekiawan Al Khwarizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/brilliance.v3i2.3296

Abstract

Most enterprises are now using information technology services as their assets to support business objectives. These kind of services are provided by internal service provider (inside enterprise) or external service provider (outside enterprise). To deliver quality information technology services, service provider (which from now on will be called “organization”) either internal or external, must have standard for service management system. At present, the standard that is recognized as best practice for service management system for organization is international standard ISO/IEC 20000:2011. The most important part of this international standard is the first part or ISO/IEC 20000-1:2011-Service Management System Requirement, because it contains 22 for organization processes as requirement to be implemented in organizational environment in order to build, manage and deliver quality service to customer. Assessing organization management processes is the first step to implement ISO/IEC 20000:2011 into the organization management processes. This assessment needs Process Assessment Model (PAM) as assessment instrument. PAM comprises two parts: Process Reference Model (PRM) and Measurement Framework (MF). PRM is built by transforming the 22 process of ISO/IEC 20000-1:2011 and MF is based on ISO/IEC 33020. This assessment instrument was designed to assess the capability of service management process in Divisi Teknologi dan Sistem Informasi (Information Systems and Technology Division) as an internal organization of PT Pos Indonesia. The result of this assessment model can be proposed to improve the capability of service management system.
Analisa Daya Mampu Pasokan Listrik Di Pulau Marampit Kabuaten Kepulauan Talaud Mawuntu, Denny Julius; Makasarat, Oskar; Koraag, Royke Aru; Poli, Altje Ester; Najoan, Harvard Kaunang
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 3 No. 2 (2024): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v3i2.559

Abstract

Penelitian ini menganalisis daya mampu pasokan listrik di Pulau Marampit, Kabupaten Kepulauan Talaud, yang merupakan salah satu wilayah terluar Indonesia dengan keterbatasan infrastruktur energi. Studi ini menggunakan pendekatan deskriptif kuantitatif dengan mengumpulkan data primer dan sekunder terkait kebutuhan energi harian masyarakat, kapasitas pembangkit listrik yang tersedia, efisiensi distribusi, serta performa operasional pembangkit. Hasil penelitian menunjukkan bahwa kapasitas daya pembangkit sebesar 200 kW belum sepenuhnya memadai dalam memenuhi beban puncak sebesar 170 kW, dengan cadangan daya (reserve margin) hanya 17,65%, di bawah standar nasional sebesar 20%. Efisiensi konsumsi bahan bakar tercatat sebesar 0,38 liter/kWh, melampaui standar efisiensi nasional sebesar 0,3 liter/kWh, yang berdampak pada tingginya biaya operasional. Waktu layanan listrik rata-rata 14 jam per hari masih tergolong rendah, dengan frekuensi pemadaman mendadak mencapai 2–3 kali per minggu. Potensi pengembangan energi terbarukan, khususnya tenaga surya dengan intensitas radiasi 4,8 kWh/m²/hari, dinilai tinggi dan dapat mendukung integrasi sistem hybrid PLTD–PLTS. Temuan ini menjadi dasar penting dalam pengembangan strategi energi yang andal dan berkelanjutan untuk wilayah perbatasan dan kepulauan kecil.
Establish and Implement PAM and PRM ISO 20000-1:2011 Najoan, Harvard K.; Mawuntu, Denny J.
Brilliance: Research of Artificial Intelligence Vol. 3 No. 2 (2023): Brilliance: Research of Artificial Intelligence, Article Research November 2023
Publisher : Yayasan Cita Cendekiawan Al Khwarizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/brilliance.v3i2.3296

Abstract

Most enterprises are now using information technology services as their assets to support business objectives. These kind of services are provided by internal service provider (inside enterprise) or external service provider (outside enterprise). To deliver quality information technology services, service provider (which from now on will be called “organization”) either internal or external, must have standard for service management system. At present, the standard that is recognized as best practice for service management system for organization is international standard ISO/IEC 20000:2011. The most important part of this international standard is the first part or ISO/IEC 20000-1:2011-Service Management System Requirement, because it contains 22 for organization processes as requirement to be implemented in organizational environment in order to build, manage and deliver quality service to customer. Assessing organization management processes is the first step to implement ISO/IEC 20000:2011 into the organization management processes. This assessment needs Process Assessment Model (PAM) as assessment instrument. PAM comprises two parts: Process Reference Model (PRM) and Measurement Framework (MF). PRM is built by transforming the 22 process of ISO/IEC 20000-1:2011 and MF is based on ISO/IEC 33020. This assessment instrument was designed to assess the capability of service management process in Divisi Teknologi dan Sistem Informasi (Information Systems and Technology Division) as an internal organization of PT Pos Indonesia. The result of this assessment model can be proposed to improve the capability of service management system.
IT VALUE ANALYSIS : THE CASE STUDY OF PT. BANK TABUNGAN NEGARA, TBk Harvard K. Najoan; Festus Evly R.I. Liow
INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS Vol. 1 No. 6 (2024): INTERNATIONAL JOURNAL OF FINANCIAL ECONOMICS (IJEFE)
Publisher : CV. Adiba Aisha Amira

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Information Technology (IT) has significantly influenced the operations and strategies of most organizations and industries now days. Computer, telecommunications and computer based information systems have been taking a major part of business process to increase competitive advantage as a Resource Based View theory purposes. To confirm this theory, a case study is performed for PT. Bank Tabungan Negara, Tbk., one of the largest bank in Indonesia engaged primarily in housing finance. Researched data refer to Bank Tabungan Negara Annual report published between 2011, 2012 and 2013. The study focuses on data that have relationship between IT expenditure and business performance. Result shows that IT spending gave a significant positive result. Bank Tabungan Negara IT resources analyzed in term of IT capability, IT competence and competitive advantage that lead to be the IT value model. In conclusion, the case study resulting that IT value positively affected Bank Tabungan Negara business performance.
AN INTEGRATED SEVEN QUALITY TOOLS AND 5W+1H QUALITY CONTROL MODEL FOR IMPROVING BOTTLED DRINKING WATER PRODUCTION EFFECTIVENESS Turang, Frangky; Najoan, Harvard Kaunang; Liow, Festus Evly; Sokuma, Darman
Jurnal Ilmiah Ilmu Terapan Universitas Jambi Vol. 10 No. 3 (2026): Volume 10, Nomor 3, June 2026
Publisher : LPPM Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jiituj.v10i3.56451

Abstract

Product quality is a critical factor in improving competitiveness and operational performance in the bottled drinking water industry. This study aimed to develop a quality control model for 285 mL bottled drinking water production using the Seven Quality Tools approach to improve production effectiveness. This research employed a quantitative descriptive case study design. Quality data collected during the production period of January–July 2025 were analyzed using the Seven Quality Tools, including Check Sheet, Stratification, Pareto Diagram, Histogram, Scatter Diagram, Control Chart, and Fishbone Diagram. Improvement strategies were then formulated using the 5W+1H approach. The production volume reached 1,950,000 bottles, with 12,338 defective products, corresponding to a defect rate of 0.63%. The dominant defects consisted of dented bottles (43.35%), insufficient filling volume (31.22%), and folded bottle caps (25.43%). Pareto analysis identified dented bottles as the primary defect requiring immediate corrective action. Fishbone analysis indicated that the major root causes were associated with machine conditions, material handling, operational methods, and human factors. The findings demonstrate that integrating the Seven Quality Tools with the 5W+1H approach provides an effective framework for identifying defect priorities, analyzing root causes, and formulating corrective actions. The proposed quality control model emphasizes preventive maintenance, standard operating procedure standardization, continuous process monitoring, and operator competency development. This model supports continuous quality improvement by reducing defects, improving process stability, and enhancing production effectiveness, while offering a practical reference for quality management implementation in the bottled drinking water manufacturing industry.
Co-Authors Denny J. Mawuntu Festus Evly R.I. Liow Koraag, Royke Aru Liow, Festus Evly Makasarat, Oskar Mawuntu, Denny J. Mawuntu, Denny Julius Poli, Altje Ester Sokuma, Darman Turang, Frangky