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All Journal Ulumuddin : Jurnal Ilmu-ilmu Keislaman Equity: Jurnal Ekonomi
Nilawati Nilawati
Universitas Islam Negeri Raden Fatah Palembang Indonesia
Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Determination of Customer Satisfaction of Bank Muamalat Palembang Branch Office Nuri Fingkel; Nilawati Nilawati; Muhammadinah Muhammadinah; M Iqbal
Equity: Jurnal Ekonomi Vol 11 No 2 (2023): Equity: Jurnal Ekonomi
Publisher : Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/equity.v11i2.190

Abstract

The purpose of this study was to determine the effect of service quality, trust and excellent service on customer satisfaction at Bank Muamalat Palembang Branch Office. The study population was 48,783 customers of Bank Muamalat Palembang Branch Office, using the slovin formula, a sample of 100 people was obtained. Data collection using questionnaires distributed to respondents regarding service quality, trust, excellent service and customer satisfaction. The data analysis technique uses liner regression with hypothesis testing using the t test. The results showed that service quality affects customer satisfaction with a significance value of 0.017 <0.05. Trust affects customer satisfaction with a significance value of 0.019 <0.05 and excellent service affects customer satisfaction with a significance value of 0.007 <0.05. The results of this study can be concluded that all independent variables in this study include service quality, trust and excellent service affect customer satisfaction. It is hoped that the results of this study can be taken into consideration in order to make decisions regarding increasing customer satisfaction.
Etnografi dan Geneologi Pelangkahan dalam Budaya Melayu Palembang Nilawati Nilawati; Muhajirin Muhajirin; Syahril Jamil; Muhammad Abdillah; Tiara Amaliyah
Ulumuddin: Jurnal Ilmu-ilmu Keislaman Vol 16 No 1 (2026): Ulumuddin: Jurnal Ilmu-Ilmu Keislaman
Publisher : Universitas Cokroaminoto Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47200/ulumuddin.v16i1.3343

Abstract

This study examines the pelangkahan tradition in the Malay community of Palembang using ethnographic and genealogical approaches, focusing on its cultural meanings and the dynamics of social change that influence it. This qualitative research uses participant observation, in-depth interviews, and documentation studies. Data are analyzed interpretively to understand the practices and meanings of pelangkahan from the perspectives of cultural actors, as well as to trace its origins and shifts in meaning over time. The findings indicate that pelangkahan functions to maintain family harmony, reinforce age hierarchy, and reproduce values of propriety and respect. However, modernization, education, and urbanization have contributed to a shift in pelangkahan from a binding customary obligation to a more flexible and symbolic practice. This study concludes that pelangkahan is a dynamic and adaptive tradition continuously negotiated within the interplay of custom, religion, and contemporary social realities.
Co-Authors M Iqbal Muhajirin Muhajirin Muhammad Abdillah Muhammadinah Muhammadinah Nuri Fingkel Syahril Jamil Tiara Amaliyah