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Pengaruh Kualitas Pelayanan, Harga, dan Fasilitas terhadap Kepuasan Penumpang pada PT. ASDP Indonesia Ferry (Persero) Cabang Kupang Poma, Sarlianus
Business Management Journal Vol 20, No 1 (2024): Business Management Journal
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/bmj.v20i1.5234

East Nusa Tenggara is one of the provinces in Indonesia which is known as an archipelagic province. As an archipelagic province, PT. ASDP Indonesia Ferry (Persero) Kupang Branch is considered an important service to be able to connect one area with another area. Service quality, price, and facilities are important factors related to passenger satisfaction. Passenger satisfaction in using sea transportation services is of course determined by several factors taken by researcher in this research, namely service quality, price, and facilities offered by PT. ASDP Indonesia Ferry (Persero) Kupang Branch. The research aims to determine the influence of service quality, price, and facilities on passenger satisfaction, both simultaneously and partially. The research population is PT service users ASDP Indonesia Ferry (Persero) Kupang Branch with a total of 55 respondents. Purposive sampling was chosen by the researcher as the sampling technique. Multiple linear regression analysis was carried out to analyze the data with the help of SPSS 25.0 for Windows. The results show that service quality, price, and facilities simultaneously affect passenger satisfaction, service quality partially has no effect on passenger satisfaction, price partially has no effect on passenger satisfaction and facilities partially influence passenger satisfaction.

Pelaksanaan Pemungutan Pajak Kendaraan Oleh Dinas Pendapatan Daerah Kabupaten Malaka, Provinsi NTT Hoar, Maria Magdalena; Poma, Sarlianus; Nitsae, Oli Gretia
JURNAL DIMENSI Vol 14, No 3 (2025): JURNAL DIMENSI (NOVEMBER 2025)
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/dms.v14i3.8656

Tujuan penelitian ini untuk mengetahui upaya Pemerintah Daerah Kabupaten Malaka dalam meningkatkan kesadaran Aparatur Sipil Negara (ASN) dalam membayar pajak kendaraan bermotor dan juga untuk mengetahui peran pemerintah daerah dalam meningkatkan kesadaran Aparatur Sipil Negara (ASN) dalam membayar pajak kendaraan bermotor di Kabupaten Malaka. Data dikumpulkan melalui wawancara, observasi dan dokumentasi. Teknik analisis data menggunakan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menunjukan bahwa pajak kendaraan dinas yang belum terbayar menimbulkan beberapa persoalan yaitu potensi hilangnya pendapatan daerah, hilangnya kepercayaan terhadap pemerintah dan menunjukkan lemahnya manajemen dalam pemerintahan. Upaya mengatasi persoalan ini dapat dilakukan dengan meningkatkan peran Pemerintah Daerah dan wajib pajak melalui audit, manajemen aset khususnya kendaraan dinas, penegakan sanksi sesuai peraturan yang berlaku dan integrasi sistem informasi. Upaya ini diharapkan dapat meningkatkan Pendapatan Asli Daerah Kabupaten Malaka.

Dampak Sinergis Kompetensi, Disiplin, Motivasi, dan Kepemimpinan Kepala Sekolah terhadap Kinerja Guru Bahasa Inggris Alumni Unwira Kupang Tahun 2018 Poma, Sarlianus
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.7190

Penelitian ini bertujuan untuk menganalisis secara komprehensif dampak sinergis dari variabel kompetensi guru, disiplin kerja, motivasi kerja, dan kepemimpinan kepala sekolah terhadap kinerja guru Bahasa Inggris yang merupakan alumni Universitas Katolik Widya Mandira (Unwira) Kupang tahun lulusan 2018. Metode penelitian menggunakan pendekatan kuantitatif deskriptif. Populasi dalam penelitian ini mencakup seluruh alumni program studi Pendidikan Bahasa Inggris Unwira tahun 2018 yang berjumlah 68 orang, yang kini tersebar di berbagai institusi pendidikan di wilayah NTT. Sampel penelitian menggunakan teknik sampling jenuh untuk memastikan representasi data yang maksimal. Instrumen pengumpulan data berupa kuesioner terstruktur dengan skala Likert yang telah divalidasi. Teknik analisis data menggunakan regresi linear berganda dengan bantuan SPSS 25. Temuan penelitian menunjukkan bahwa secara parsial, kompetensi guru tidak berpengaruh positif dan signifikan terhadap kinerja guru Bahasa Inggris alumni Unwira Kupang tahun 2018, disiplin kerja tidak berpengaruh positif dan signifikan terhadap kinerja guru Bahasa Inggris alumni Unwira Kupang tahun 2018, motivasi kerja memiliki pengaruh positif dan signifikan terhadap kinerja guru Bahasa Inggris alumni Unwira Kupang tahun 2018, kepemimpinan kepala sekolah memiliki pengaruh positif dan signifikan terhadap kinerja guru Bahasa Inggris alumni Unwira Kupang tahun 2018. Secara simultan, kompetensi guru, disiplin kerja, motivasi kerja, dan kepemimpinan kepala sekolah berpengaruh positif dan signifikan terhadap kinerja guru Bahasa Inggris alumni Unwira Kupang tahun 2018.

The Role of Organizational Culture, Knowledge Sharing, and Innovation Capability on Firm Performance Tri Cicik Wijayanti; Nur Faliza; Rahmat Ramdhani; Sarlianus Poma
Journal Management & Economics Review (JUMPER) Vol. 3 No. 10. 1 (2026): Special Issue: Call For Paper JUMPER
Publisher : Malaqbi Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jumper.v3i10. 1.1037

In the modern business environment, organizations must effectively manage internal resources such as organizational culture, knowledge, and innovation in order to enhance firm performance and maintain competitiveness. This study aims to examine the role of organizational culture, knowledge sharing, and innovation capability in influencing firm performance. A quantitative research approach was employed using a cross-sectional survey design. Data were collected from 200 employees and managers working in various organizations through a structured questionnaire using a five-point Likert scale. The data were analyzed using descriptive statistics, reliability testing, correlation analysis, and multiple regression analysis. The results indicate that organizational culture has a positive and significant effect on firm performance, suggesting that a supportive organizational environment encourages collaboration and improves organizational outcomes. Knowledge sharing also demonstrates a significant positive influence on firm performance by facilitating the exchange of information, expertise, and experiences among employees, which enhances organizational learning and decision-making. Furthermore, innovation capability shows the strongest positive effect on firm performance, indicating that organizations with strong innovation capabilities are better able to develop new ideas, products, and processes that contribute to competitive advantage. The findings highlight the importance of integrating organizational culture, knowledge sharing practices, and innovation capability to improve overall organizational performance. This study provides theoretical and managerial implications by emphasizing the role of intangible organizational resources in driving firm performance and sustaining long-term competitiveness in dynamic business environments.

IT automation versus conventional systems in private universities: TAM and JD-R predictors of academic outcomes in Kupang city Adrianus Aluman; Sarlianus Poma
Asatiza: Jurnal Pendidikan Vol. 7 No. 2 (2026): Asatiza: Jurnal Pendidikan
Publisher : STAI Auliaurrasyidin Tembilahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46963/asatiza.v7i2.3690

A significant gap exists in quantitative comparative research on IT-based automation versus conventional systems in resource-constrained regional universities, particularly in eastern Indonesia. This study addresses this gap by examining comparative associations between IT-based and conventional systems at private universities in Kupang City, East Nusa Tenggara. Guided by the Technology Acceptance Model (TAM) and Job Demands-Resources (JD-R) theory, a quantitative cross-sectional survey was conducted. A two-stage sampling procedure yielded 215 valid respondents (130 students, 55 lecturers, 30 administrative staff). A 36-item Likert-scale questionnaire demonstrated satisfactory internal consistency (Cronbach's α = .81 to .87). Independent samples t-tests and multiple regression (SPSS v.25) revealed that IT-adopting institutions reported significantly higher student engagement (M = 3.82 vs. 3.31, p < .001), academic productivity (M = 3.91 vs. 3.28, p < .001), and lecturer effectiveness (M = 3.75 vs. 3.29, p = .003). Regression showed perceived usefulness (β = .41, p < .001) and perceived ease of use (β = .29, p = .002) as the strongest productivity predictors (R² = .56). However, IT-adopting institutions also reported higher technostress and reduced face-to-face peer interaction. These findings suggest that a hybrid model may optimize outcomes. This study contributes comparative evidence from an under-researched regional context.

Dampak Pertumbuhan Ekonomi, Pengangguran, dan Tingkat Pendidikan Terhadap Kemiskinan di Provinsi Nusa Tenggara Timur, Indonesia Sarlianus Poma
AKSIOMA : Jurnal Manajemen Vol 3 No 1 (2024): AKSIOMA : Jurnal Manajemen [Februari-Juli 2024]
Publisher : Program Studi Manajemen dan Magister Manajemen, Fakultas Ekonomika dan Bisnis, Universitas Katolik Widya Mandira

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30822/aksioma.v3i1.3162

This study sought to ascertain how poverty in East Nusa Tenggara, Indonesia, was impacted concurrently and in part by economic growth, unemployment, and educational attainment. Non-participant observation was used for data gathering. Panel data analysis utilizing the Fixed Effect Model (FEM) was data analysis technique employed. The results which were based on the Eviews 9 test showed F statistic was greater than the F table (105.1927 > 2.46) or the F probability was smaller than the probability value (0.000000 < 0.05), it means poverty in East Nusa Tenggara, Indonesia, was positively and significantly impacted by economic growth, unemployment, and education levels simultaneously between 2015 and 2019. Meanwhile, partially 2015 to 2019, economic growth (T value 0.344914 < Ttable 1.65936 and probability value 0.7310 > ? = 0.05), unemployment (T value 1.194274 < Ttable of 1.65936 and probability value 0.2357 > ? = 0.05) and educational attainment (T value -0.546285 < Ttable 1.65936 and probability value 0.5863 > ? = 0.05) had a negative and negligible impact on poverty in the province of East Nusa Tenggara, Indonesia.

Pengaruh Kecerdasan Spiritual, Gaya Kepemimpinan Transformasional, dan Kecerdasan Emosional Terhadap Efisiensi Perangkat Pemerintahan Desa di Desa Nagerawe dan Focolodo Rawe Kabupaten Nagekeo Sarlianus Poma
AKSIOMA : Jurnal Manajemen Vol 3 No 2 (2024): AKSIOMA : Jurnal Manajemen [Agustus-Januari 2024]
Publisher : Program Studi Manajemen dan Magister Manajemen, Fakultas Ekonomika dan Bisnis, Universitas Katolik Widya Mandira

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30822/aksioma.v3i2.3268

The aim of this research is to ascertain the impact of three different variables on the performance of village government officials in the villages of Nagerawe and Focolodo Rawe, Nagekeo Regency: spiritual intelligence, emotional intelligence, and transformational leadership style. This study used a quantitative approach. In this study, 54 respondents served as samples. Purposive sampling was the method of sampling that was employed in this investigation. This study's findings established that (1) the Spiritual Intelligence Variable (X1) had a Value of Significance of 0.027 ? 0.05 and a Value of tcount of 2.839 ? the Value of ttable 2.008, indicating a significant influence of the Spiritual Intelligence Variable (X1) on the Performance Variable (Y). The results indicate that there was no significant effect of the Transformational Leadership Style Variable (X2) on the Performance Variable (Y). The value of tcount was 1.513 ? the value of ttable 2.008, and the value of significance was 0.137 > 0.05. (3) The Emotional Intelligence Variable (X3) was shown to have a substantial impact on the Performance Variable (Y) with a value of significance of 0.035 < 0.05 and a value of tcount of 2.203 ? the value of ttable 2.008. According to the simultaneous F-test results, the spiritual intelligence variable (X1), the transformational leadership style variable (X2), and the emotional intelligence variable (X3) all had an impact on the performance variable (Y) at the same time. The significance value was 0.000 ? 0.05 and the Fcount value was 30.292 ? the value of Ftable 2.790. The adjusted R square, or coefficient of determination, was found to be 0.624 by the coefficient of determination (R2) test. This indicates that the Spiritual Intelligence Variable (X1), Transformational Leadership Style Variable (X2), and Emotional Intelligence Variable (X3) accounted for 62.4% of the study's Performance Variable (Y), with other variables accounting for the remaining 37.6% of the Variable (Y) not covered in the study. This showed that the Spiritual Intelligence Variable (X1) has a significant impact on the Performance Variable (Y).

Dampak Kualitas Pelayanan, Kualitas Produk, dan Harga terhadap Kepuasan Pelanggan pada Alfamart Penfui Timur, di Kabupaten Kupang, Nusa Tenggara Timur Sarlianus Poma
AKSIOMA : Jurnal Manajemen Vol 4 No 1 (2025): AKSIOMA : Jurnal Manajemen [Februari-Juli 2025]
Publisher : Program Studi Manajemen dan Magister Manajemen, Fakultas Ekonomika dan Bisnis, Universitas Katolik Widya Mandira

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30822/aksioma.v4i1.4417

The purpose of the research is to examine how customer satisfaction at Alfamart, East Penfui, Kupang Regency, East Nusa Tenggara, is impacted by service quality, product quality, and pricing. The sampling method used is purposive sampling method, namely a technique where the sample is determined on the basis of criteria or considerations. The studys findings demonstrated that product quality had no significant and partially impact on customer satisfaction at Alfamart, while service quality and price had a partially positive and large impact. At Alfamart, customer satisfaction was positively and significantly impacted by pricing, product quality, and service quality all at the same time. This study employed a quantitative approach. A questionnaire served as the instrument, and multiple regression was the method of data analysis. Customer satisfaction was significantly and favorably impacted by the regression coefficient test results for pricing, product quality, and service quality taken combined.

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