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Sarlianus Poma
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Pengaruh Kualitas Pelayanan, Harga, dan Fasilitas terhadap Kepuasan Penumpang pada PT. ASDP Indonesia Ferry (Persero) Cabang Kupang Poma, Sarlianus
Business Management Journal Vol 20, No 1 (2024): Business Management Journal
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/bmj.v20i1.5234

Abstract

East Nusa Tenggara is one of the provinces in Indonesia which is known as an archipelagic province. As an archipelagic province, PT. ASDP Indonesia Ferry (Persero) Kupang Branch is considered an important service to be able to connect one area with another area. Service quality, price, and facilities are important factors related to passenger satisfaction. Passenger satisfaction in using sea transportation services is of course determined by several factors taken by researcher in this research, namely service quality, price, and facilities offered by PT. ASDP Indonesia Ferry (Persero) Kupang Branch. The research aims to determine the influence of service quality, price, and facilities on passenger satisfaction, both simultaneously and partially. The research population is PT service users ASDP Indonesia Ferry (Persero) Kupang Branch with a total of 55 respondents. Purposive sampling was chosen by the researcher as the sampling technique. Multiple linear regression analysis was carried out to analyze the data with the help of SPSS 25.0 for Windows. The results show that service quality, price, and facilities simultaneously affect passenger satisfaction, service quality partially has no effect on passenger satisfaction, price partially has no effect on passenger satisfaction and facilities partially influence passenger satisfaction.
Pelaksanaan Pemungutan Pajak Kendaraan Oleh Dinas Pendapatan Daerah Kabupaten Malaka, Provinsi NTT Hoar, Maria Magdalena; Poma, Sarlianus; Nitsae, Oli Gretia
JURNAL DIMENSI Vol 14, No 3 (2025): JURNAL DIMENSI (NOVEMBER 2025)
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/dms.v14i3.8656

Abstract

Tujuan penelitian ini untuk mengetahui upaya Pemerintah Daerah Kabupaten Malaka dalam meningkatkan kesadaran Aparatur Sipil Negara (ASN) dalam membayar pajak kendaraan bermotor dan juga untuk mengetahui peran pemerintah daerah dalam meningkatkan kesadaran Aparatur Sipil Negara (ASN) dalam membayar pajak kendaraan bermotor di Kabupaten Malaka. Data dikumpulkan melalui wawancara, observasi dan dokumentasi. Teknik analisis data menggunakan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian ini menunjukan bahwa pajak kendaraan dinas yang belum terbayar menimbulkan beberapa persoalan yaitu potensi hilangnya pendapatan daerah, hilangnya kepercayaan terhadap pemerintah dan menunjukkan lemahnya manajemen dalam pemerintahan. Upaya mengatasi persoalan ini dapat dilakukan dengan meningkatkan peran Pemerintah Daerah dan wajib pajak melalui audit, manajemen aset khususnya kendaraan dinas, penegakan sanksi sesuai peraturan yang berlaku dan integrasi sistem informasi. Upaya ini diharapkan dapat meningkatkan Pendapatan Asli Daerah Kabupaten Malaka.
Co-Authors Hoar, Maria Magdalena Nitsae, Oli Gretia