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All Journal Jurnal Mantik Jurnal Ilmiah Manajemen Kesatuan
Nurita Andriani
Universitas Trunojoyo Madura, Indonesia
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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The influence of tourist facilities that affect satisfaction and loyalty on the beach gili genting sumenep district Nina Wulandari; Nurita Andriani
Jurnal Mantik Vol. 7 No. 3 (2023): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i3.4314

Abstract

This research aims to analyze the influence of tourist facilities on the level of satisfaction and loyalty of visitors at Gili Genting Beach, Sumenep Regency. Gili Genting Beach is a tourist destination that has the potential to increase local tourism, but it is necessary to understand more deeply how the facilities available at this beach influence visitors' perceptions and behavior. The research method uses a quantitative approach by collecting data through questionnaires distributed to visitors to Gili Beach Genting. Data analysis was carried out using multiple linear regression techniques to identify the relationship between tourist facility variables, visitor satisfaction and visitor loyalty using Smartpls 4 software using 100 test data from the results of distributing questionnaires. The research results show that tourist facilities such as accessibility, service quality, supporting facilities (toilets, eating places and play areas), and beach cleanliness have a significant influence on the level of visitor satisfaction. Apart from that, visitor satisfaction also has a positive impact on their loyalty to Gili Genting Beach. These findings provide valuable insights for managers and stakeholders in developing Gili Genting Beach as a more attractive and sustainable tourist destination. By improving existing tourist facilities and ensuring a satisfying visitor experience, Gili Genting Beach can gain more loyal visitors and has the potential to contribute to local economic growth
Optimizing Tourism Supply Chain: Improving Service Quality and Tourist Loyalty Nurita Andriani; Miftahul Jannah; Nurul Ilyana Muhd Adnan
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4266

Abstract

Tourism supply chains are essential in delivering services to consumers and supporting destination competitiveness. This study examines the effect of service quality of tourism supply chain on tourist satisfaction and loyalty. Using a quantitative design with purposive sampling, data were collected from 150 respondents aged 17 years and above who had traveled through a travel agency. The data were analyzed with Partial Least Squares–Structural Equation Modeling. The results show that service quality of tourism supply chain has a significant positive effect on both satisfaction and loyalty. However, satisfaction does not influence loyalty and does not mediate the relationship between service quality of tourism supply chain and loyalty. These findings indicate that service quality plays a more direct role in shaping tourist loyalty, while satisfaction alone may not ensure repeat visits. The study contributes to tourism supply chain research and suggests that destination managers should prioritize improving service quality integration to strengthen tourist loyalty.
Co-Authors Miftahul Jannah Nina Wulandari Nurul Ilyana Muhd Adnan