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All Journal International Journal of Economics, Business and Accounting Research (IJEBAR)
JFX Susanto Soekiman
Universitas Dr. Soetomo
Economics, Econometrics & Finance

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THE INFLUENCE OF COMMUNICATION AND PERSONALITY ON COMMUNITY SATISFACTION THROUGH THE SERVICE QUALITY OF PARANGJORO VILLAGE OFFICE EMPLOYEES JFX Susanto Soekiman
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i2.10979

Abstract

This study aims to determine the effect of communication variables and personality variables on community satisfaction variables through service quality variables. The type of research used is descriptive research through a quantitative approach with data collection techniques through questionnaires and the data analysis technique used is path analysis with the help of the SPSS version 26 application. X1) and Personality (X2) have a direct effect on the Service Quality variable (Y), there is only a direct influence on the Communication variable (X1) and the Service Quality variable (Y) on the Community Satisfaction variable (Z), there is no indirect effect on the variable Communication (X1) on the Community Satisfaction variable (Z) through the Service Quality variable (Y), and there is an indirect influence on the Personality variable (X2) on the Community Satisfaction variable (Z) through the Service Quality variable (Y). Based on the results of the study, it is hoped that the Parangjoiro Village office employees can improve service quality, improve communication and personality in order to create better Parangjoiro Village community satisfaction and researchers hope that further research can add other variables to make research more accurate.
THE ROLE OF HUMAN RESOURCE MANAGEMENT IN ORGANIZATIONS JFX Susanto Soekiman
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 7, No 1 (2023): IJEBAR, VOL. 07 ISSUE 01, MARCH 2023
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v7i1.10861

Abstract

Human Resource Management (HRM) plays a pivotal role in the success and sustainability of modern organizations. This abstract provides an overview of the key aspects of HRM and its significance within organizational contexts. HRM encompasses a wide range of functions, including recruitment and selection, training and development, performance appraisal, compensation and benefits, and employee relations. Effective HRM practices contribute to improved employee morale, enhanced productivity, and ultimately, the attainment of organizational goals. Furthermore, HRM is instrumental in fostering a positive workplace culture, promoting diversity and inclusion, and aligning the workforce with the strategic objectives of the organization. This abstract explores the multifaceted nature of HRM, its evolving role in a dynamic business environment, and the challenges and opportunities it presents for organizations seeking to thrive in the 21st century. Understanding the strategic significance of HRM is essential for organizations looking to navigate the complexities of today's competitive landscape and achieve long-term success. Keywords: Human Resource Management (HRM), organizational success, training and Development
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