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All Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah JSEF: Journal of Sharia Economics and Finance
Alan Budi kusuma
STAI Nahdlatul Wathan Samawa Sumbawa Besar NTB
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Kesejahteraan Sosial dan Ekonomi Masyarakat Seketeng Sumbawa Nusa Tenggara Barat Alan Budi Kusuma; Sulaiman Sulaiman
JSEF: Journal of Sharia Economics and Finance Vol. 3 No. 1 (2024): Journal of Syariah Economics and Finance
Publisher : Fakultas Agama Islam Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/jsef.v3i1.42

Abstract

Kesejahteraan sosial dan ekonomian masyarakat Seketeng, Sumbawa, Nusa Tenggara Barat merupakan suatu yang diupayakan oleh masyarakat dan pemerintah setempat. Kesejahteraan masyarakat merupakan bentuk peningkatan dalam ekonomi dan kelayakan hidup, tujuan penelitian untuk menjawab faktor-faktor serta partisipasi masyarakat Seketeng, Sumbawa, Nusa Tenggara Barat. Penelitian ini termasuk dalam klaster kualitatif-diskriptif yang cara pengumpulan data dilakukan melalui observasi, wawancara dan penelitian terdulu terkait dengan sosial ekonomi. Penelitian ini menunjukkan bahwa Kesejahteraan Sosial dan Ekonomi masyarakat Seketeng, Sumbawa Nusa Tenggara Barat melakukan upaya untuk mencapai kesejahteraan bersama. Upaya ini melibatkan masyarakat Seketeng, Sumbawa serta masyarakat setempat dalam bergerak di sumber daya, agar dalam upaya meningkatkan kesejahteraan ini, dapat diaplikasikan dengan oleh masyarakat Seketeng, Sumbawa. Adapun faktor yang menduduk dalam upaya meningkatkan kesejahteraan ini seperti pendidikan sebagai bentuk ilmu pengetahuan masyarakat, kewirausahaan masyarakat serta akses kesehatann yang memadai terhadap masyarakat Seketeng, Sumbawa, Nusa Tenggara Barat. Akan tetapi hal ini harus melibatkan partisipasi masyarakat sehingga berdapak pada Pemberdayaan Ekonomi Masyarakat, perlindungan lingkungan yang berkelanjutan dan Pengembangan Budaya dan Identitas.
Analysis of Service Quality, Price, and Transaction Ease on Customer Decisions Regarding Gold Pawn Products at Pegadaian Sumbawa Branch Alan Budi Kusuma
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 9 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i9.9392

Abstract

This study aims to analyze the influence of service quality, price, and transaction ease on customer decisions in using the gold pawn product at the Pegadaian Sumbawa Branch. The background of this research is based on the growing public demand for fast and secure short-term financial solutions, with gold pawning emerging as one of the most popular alternatives. In this context, Pegadaian's success in attracting and retaining customers is largely determined by three main factors: service quality which includes reliability, responsiveness, assurance, empathy, and tangible evidence; competitive and transparent pricing; and transaction ease, which reflects accessibility and process efficiency. This research employs a descriptive qualitative approach using a case study method. Data collection techniques include observation, in-depth interviews, and documentation. Data analysis was carried out through stages of data condensation, data presentation, and drawing conclusions. The results of the study indicate that these three variables play a significant role in shaping customer perceptions and loyalty toward the gold pawn product. Responsive and empathetic service quality is the primary factor in building trust, while competitive pricing and ease of transactions provide comfort and efficiency for customers. In conclusion, the synergy between excellent service, appropriate pricing, and transaction convenience is key to enhancing customer appeal and satisfaction with the gold pawn product at the Pegadaian Sumbawa Branch. The implications of these findings can serve as a strategic reference for developing pawn services based on the needs and expectations of the local community.
Co-Authors Sulaiman Sulaiman