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All Journal Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah
Nanan Sujana
Universitas Islam Syekh Yusuf Tangerang
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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Optimalisasi Pelayanan Perizinan Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Melalui Mal Pelayanan Publik Kota Tangerang Selatan Sabrina Putri Sujatmiko; Nanan Sujana; Refly Badar
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 1 (2023): Birokrasi dan Pemerintahah di Daerah 10
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i1.28992

Abstract

This research contains that public services still have many deficiencies and important problems that still occur in the process of providing public services. In this case, there are still a few agencies that are required to provide services with standard operating procedures, and there is clarity. There are still several responsible agencies and service providers that do not yet have SOPs (Standard Operating Procedures) in the form of clear procedures for providing services. So that service delivery is still not effective and efficient and can be detrimental to the time of people who are accessing services. This study uses the theory of Parasuraman, Zheitaml and Berry (2013), suggesting that there are five principles that must be considered for the implementation of public services, which include: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. This study used a descriptive qualitative method which is a qualitative method that refers to data collection in the form of observation, interviews, documentation and researchers acting as observers. So that overall the optimization of DPMPTSP licensing services in an effort to improve public services has been carried out quite well but needs to be optimized.
Tata Kelola Penerapan Program Bantuan Langsung Tunai (BLT) Di Kota Tangerang Liani Febrianti; Nanan Sujana; Pri Utami
Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Vol 5, No 1 (2023): Birokrasi dan Pemerintahah di Daerah 10
Publisher : Jurusan Administrasi Publik FISIP UIN SGD Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jbpd.v5i1.29047

Abstract

Governance of the Implementation of the Direct Cash Assistance Program (BLT) in Periuk District, Tangerang City. This study aims to find out how the governance of the implementation of the Direct Cash Assistance Program (BLT) in Periuk District, Tangerang City and to find out what factors are inhibiting the governance of implementing the Direct Cash Assistance Program (BLT) in Periuk District. This study uses a descriptive qualitative approach. Data were collected by observation, interview and documentation techniques. The types and sources of data are primary data and secondary data. Data analysis techniques include data collection, data reduction, data presentation and drawing conclusions. The theoretical concept used in this study is the Good Governance Indicator in Mahsun et al (2018: 48), namely Transparency, Accountability, Participation.The results of the research and changes that have been carried out by researchers, as well as based on research indicators which are the source of the basis for this study include transparency, accountability, participation. The research results show that 2 indicators show that governance is optimal this program properly, namely the indicators of transparency (transparency), participation (participation). While the indicators of accountability still need to be improved even better. The inhibiting factors included, among other things, data from the Community Welfare Integrated Data (DTKS) that were not quite right on target and double data ownership on the identification number (NIK) or E-KTP.
Co-Authors Liani Febrianti Pri Utami Refly Badar Sabrina Putri Sujatmiko