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Ermi Girsang
Universitas Prima Indonesia, Medan, North Sumatera, Indonesia
Education Mathematics

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An Empowerment of Electronic Applications-Community-Based Nutrition Recording and Reporting (E-Ppgbm) in the Work Area of Nias Selatan District Asniwati Lase; Sri Lestari Ramadhani Nasution; Ermi Girsang
Jurnal Scientia Vol. 13 No. 02 (2024): Education and Sosial science, March - May 2024
Publisher : Sean Institute

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The nutritional status of toddlers in the August 2021 e-PPGBM showed that the prevalence of stunted toddlers in South Nias Regency was 22%. This figure is lower when compared to the prevalence of stunting in 2020. This research aims to analyze the use of the Electronic Community-Based Nutrition Recording and Reporting Application (E-PPGBM) in the South Nias Regency Work Area. Quantitative research design with a cross sectional study design approach. A sample of 36 people was obtained by total sampling. Quantitative data was analyzed univariate, bivariate and multivariate, qualitative data was analyzed using interactive analysis. Based on the results of quantitative research at the univariate stage, it is known that of the 43 respondents, the majority were aged 36-45 years, namely 29 (80.6%), were female, namely 22 (61.1%), had a bachelor's degree, namely 26 (72), 2%) respondents. Bivariate results show that there is an influence of system quality (p=0.000), information quality (p=0.000), service quality (p=0.005) on user satisfaction of the e-PPGBM application in the South Nias Regency Work Area. The most dominant variable is the information quality variable with a p value of 0.005, OR = 57.502 (95% CI = 3.448-959.078). The suggestion in this research is that the health service can increase user satisfaction by improving the quality of the e-ppgbm application by providing access to information on health and nutrition services.
Student Facilitator and Explaining Model in The Development of HRH in the UPTD Puskesmas Hilisataro, Nias Selatan District Sri Rahmat Wati Wau; Sri Lestari Ramadhani Nasution; Ermi Girsang
Jurnal Scientia Vol. 13 No. 02 (2024): Education and Sosial science, March - May 2024
Publisher : Sean Institute

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The Hilisataro Health Center in South Nias Regency has Healthy health human resources who are less able to think in a systemic way to see problems as an opportunity to take one step further. This study aims to analyze health human resources development strategies using the student facilitator and explaining model. This type of research was Quasy–Experimental (pre–experimental designs) conducted at the UPTD Health Center Hilisataro South Nias Regency in December 2022. The sample in this study was all health human resources at the UPTD Health Center Hilisataro South Nias Regency, totaling 102 people. The data were analyzed using the t-test. The results of the univariate study showed that of the 102 respondents studied, it was found that the majority of respondents were aged 36-45 years, namely 40 (39.2%) respondents, female, 59 (57.9%), D3 educated, 58 ( 56.8%). The results of the t-test show that there is an impact of the student facilitator and explaining the strategy model on increasing health human resources knowledge. There is an impact of the strategy of the student facilitator and explaining model on health human resources creativity and innovation. There is an impact of the student facilitator and explaining model strategy on the use of technology by health human resources. There is an impact of the strategy of the student facilitator and explaining model on the ability of the health human resources to express opinions. There is an impact of the strategy of the student facilitator and explaining model on the critical thinking of health human resources through the strategy at the UPTD of the Hilisataro Health Center, South Nias Regency. Based on the results of the research, it is suggested that the leadership of the puskesmas can be responsible for determining program management policies to improve services at the puskesmas by conducting trainings that can improve health human resources performance.
An Analysis of the Influence of Complaint Handling and the Quality of Hospital Services on Satisfaction and Patient Loyalty in Batubara Hospital Tamimi Badzlina Nasution; Ermi Girsang; Sri Lestari Ramadhani Nasution
Jurnal Scientia Vol. 13 No. 02 (2024): Education and Sosial science, March - May 2024
Publisher : Sean Institute

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Abstract

The patient satisfaction component is an important component of the quality of health services. Patients or the public who experience satisfaction with health services have a tendency for patients to follow advice and adhere to the treatment they are receiving, while patient dissatisfaction with health services tends to lead to non-compliance with treatment and moving to other health facilities.Patient loyalty is a patient's deep commitment to re-subscribe or re-purchase selected products or services consistently in the future, even though situational influences and some marketing efforts have the potential to cause behavior change. The aim of this research is to analyze the influence of complaint handling and the quality of hospital services on patient satisfaction and patient loyalty at Batubara Regional Hospital. The sample in this study amounted to 284 patients. The analysis used is univariate, bivariate and multivariate analysis. The results of this research showHandling complaints at RSUD Batubara, the majority of respondents answered good as many as 261 respondents, and respondents who answered not well were 23 respondents, the quality of hospital services at RSUD Batubara, the majority of respondents who answered good were 247 respondents, and those who answered not good were 37 respondents. 194 people were satisfied, and 90 people were dissatisfied, 193 patients with high loyalty and 91 patients with low loyalty,Handling complaints influences patient satisfaction and loyalty at Batubara Hospital. The quality of hospital services influences patient satisfaction and loyalty at Batubara Hospital.
Co-Authors Asniwati Lase Sri Lestari Ramadhani Nasution Sri Rahmat Wati Wau Tamimi Badzlina Nasution