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All Journal Jurnal Garuda Pengabdian Kepada Masyarakat
Nadila Alya
Universitas Islam Negeri Sumatera Utara
Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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E-Compliment Pada Unit Pelaksana Teknis Perlindungan Konsumen Nadila Alya; Muhammad Dedi Irawan
Jurnal Garuda Pengabdian Kepada Masyarakat Vol 1 No 1 (2023)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/gabdimas.v1i1.621

Abstract

In the age of increasingly advanced technology, almost in every day-to-day human activities use the internet. Companies and special divisions expect all systems in the workplace to be easy to reach, as well as customer complaint data services. Usually consumers have to come to the office to make complaints against business actors. This inefficient complaint data processing motivated me to improve a website-based complaint form service information system that would address this issue. This research uses the Software Development Life Cycle (SDLC) method or is called the waterfall model. The system created and developed is website-based using HTML, MySQL database, and the PHP programming language. This research aims to help consumers to make complaints online, which will then be assisted by agency employees to simplify consumer problems. The results of this study make it easier for agencies to find consumer data that complains on the data page. Through the existence of this system, it is desired to facilitate the office or sub-division of the empowerment of consumers and actors in effectively collecting consumer complaint data.
Co-Authors Muhammad Dedi Irawan