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All Journal Jurnal Manajemen Bisnis Eka Prasetya Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan
Jerry Heikal
Universitas Bakrie, Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Perceived Usefulness Dan Perceived Ease Of Use Terhadap Kepercayaan Nasabah Dan Implikasinya Terhadap Loyalitas Nasabah Aries Stephanie Irawan; Jerry Heikal
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 14 No. 10 (2024): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

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Abstract

Penelitian ini bertujuan untuk menguji pengaruh Perceived Usefulness dan Perceived Ease of Use terhadap kepercayaan Nasabah dan implikasinya terhadap loyalitas nasabah pengguna mobile banking di industri perbankan. Data responden kuesioner diperoleh dari nasabah Bank Mandiri pengguna aplikasi livin’ Bank Mandiri, nasabah Bank Jago pengguna aplikasi Jago, nasabah Bank BTPN pengguna aplikasi Jenius, nasabah Bank CIMB Niaga pengguna aplikasi Octo Mobile, nasabah Bank DBSI pengguna aplikasi Digibank dan pengguna aplikasi mobile banking lain. Penyebaran kuesioner secara online menggunakan “Qualtric” terhadap 192 responden. Hipotesis terhadap 5 hipotesis menggunakan analisis SEM PLS dengan SmartPLS 3. Pengujian terdiri dari Outer Model yaitu Uji Convergent Validity, Uji Discriminant Validity, Uji Average Variance Extracted (AVE), Uji Composite Realibility, Uji Cronbach Alpha dan Inner Model yaitu Bootstrapping. Hasil Pengujian menunjukan bahwa H1: Perceived Usefulness berpengaruh positif dan tidak signifikan terhadap Loyalitas Nasabah. H2: Perceived Ease of Use berpengaruh positif dan signifikan terhadap Loyalitas Nasabah. H3: Perceived Usefulness berpengaruh positif dan signifikan terhadap Kepercayaan Nasabah. H4: Perceived Ease of Use berpengaruh positif dan signifikan terhadap Kepercayaan Nasabah. H5: Kepercayaan Nasabah berpengaruh positif dan signifikan terhadap Loyalitas Nasabah. Penelitian ini diharapkan dapat memberikan masukan kepada perbankan untuk meningkatkan loyalitas Nasabah dan dapat memberikan manfaat yang baik bagi penelitian selanjutnya.
K-Means Clustering Segmentation Model Using SPSS: A Case Study at Komuka Cafe Customers Agus Sugiono; Tika Aldyah; Milastri Muzakkar; Jerry Heikal
Jurnal Manajemen Bisnis Eka Prasetya Vol 10 No 1: Edisi Maret 2024
Publisher : LPPM STIE EKA PRASETYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47663/jmbep.v10i1.368

Abstract

Post pandemic has led to a significant and rapid increase in the growth of the cafe business. Every year, many new cafes emerge with different and unique concepts, intensifying competition in the cafe industry and necessitating continuous innovation for cafe entrepreneurs. Previously, Komuka has always highly recommended Google Reviews to prospective customers. This has caused Komuka's market share to stagnate and not experience meaningful growth. This research aims to enhance the marketing strategy of Komuka Cafe by applying K-Means cluster analysis for customer segmentation. Through data collection from Komuka's Cafe customers and klaster analysis using SPSS, the study identifies three main customer klasters: Single Employee, Married Employee, and Single Student. The detailed marketing strategy focuses on the Single Employee group because this cluster has the lowest assessment of Komuka Cafe. In this research, the author uses the Marketing Mix model 6Ps as a framework analysis to make strategy suggestions that need to be maintained and developed including Product, Place, Promotion, People, Process, and Physical Evidence. This research provides the preferences and behavior of Single Employee groups, Komuka Cafe can improve its 6Ps marketing strategy to increase competitive advantage, customer satisfaction and loyalty, as well as increase the revenue.
Co-Authors Agus Sugiono Aries Stephanie Irawan Milastri Muzakkar Tika Aldyah