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Herry Krisnandi
Faculty of Business, Economics, and Social Development, Universiti Malaysia Terengganu
Religion Humanities Chemistry Education Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Social Sciences Other

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RETRACTED : The Influence of Work Conflict, Job Stress and Work Discipline on The Employees’ Performance of PT. Pelindo II – IPC Jakarta Ghafar Ibnu Tsalis; Herry Krisnandi; Kumba Digdowiseiso
Journal of Social Science 669-679
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i2.816

Abstract

This study aimed to analyze the effects of job stress work conflict and work discipline on the performance of employees of PT. Pelindo II-IPC Jakarta in 2016. The results of research using primary data in the form of a questionnaire to 100 respondents in PT. Pelindo II-IPC Jakarta in 2016 showed that there is influence between Conflict Work, Work Stress and Work Discipline on employee performance PT. Pelindo II-IPC Jakarta. This is evidenced by F count larger than F table and t greater than t table. The results of calculations based on t test obtained t for Conflict Work (X1) of 10.386 and thitung for Work Stress (X2) is 5,918 bigger than t table 1.660, meaning that the work conflict and work stress and significant positive effect on employee performance of PT Pelindo II. While thitung for Work Discipline (X3) of 1.178 is smaller than 1,660, which means ttabel Discipline had no effect on employee performance of PT Pelindo II. While the regression model as follows Y = 0,571X1 + 0,383X2 + 0,080X3 This suggests that the three independent variables X1, X2, and X3 affect the Y.
RETRACTED: The Influence Of Service Quality, Company Image And Consumer Trust On Customer Satisfaction Pt. Indonesian Commuter Trains Deby Dharmawan; Herry Krisnandi; Kumba Digdowiseiso
Journal of Social Science 851-857
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i3.830

Abstract

This study aims to analyze the effect of service quality, company image and consumer confidence on consumer satisfaction. In this study using primary data obtained from distributing questionnaires to 100 KRL transportation service customers at PT. Kereta Commuter Indonesia. This research uses descriptive analysis and inferential analysis, and analyzed using multiple linear regression correlation analysis, the model feasibility test, and hypothesis testing. The results of this study indicate that there is a positive and significant effect on customer satisfaction. The results of the multiple linear regression equation are Y = 0.672 + 0.211X1 + 0.245X2 + 0.278X3 The feasibility test of the model in the R2 test shows that service quality, company image and consumer trust have an effect of 59.2% on consumer satisfaction. In the results of hypothesis testing (t test) obtained a significant value on the quality of service veriabel of 0.001, a significant value on the corporate image variable of 0.005, and a significant value of consumer trust variables of 0.004, it can be concluded that it means partially the three independent variables have a positive influence and Significant to the dependent variable is the variable customer satisfaction at PT. Kereta Commuter Indonesia.
RETRACTED : The Influence of Work Conflict, Job Stress and Work Discipline on The Employees’ Performance of PT. Pelindo II – IPC Jakarta Ghafar Ibnu Tsalis; Herry Krisnandi; Kumba Digdowiseiso
Journal of Social Science Vol. 5 No. 2 (2024): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i2.816

Abstract

This study aimed to analyze the effects of job stress work conflict and work discipline on the performance of employees of PT. Pelindo II-IPC Jakarta in 2016. The results of research using primary data in the form of a questionnaire to 100 respondents in PT. Pelindo II-IPC Jakarta in 2016 showed that there is influence between Conflict Work, Work Stress and Work Discipline on employee performance PT. Pelindo II-IPC Jakarta. This is evidenced by F count larger than F table and t greater than t table. The results of calculations based on t test obtained t for Conflict Work (X1) of 10.386 and thitung for Work Stress (X2) is 5,918 bigger than t table 1.660, meaning that the work conflict and work stress and significant positive effect on employee performance of PT Pelindo II. While thitung for Work Discipline (X3) of 1.178 is smaller than 1,660, which means ttabel Discipline had no effect on employee performance of PT Pelindo II. While the regression model as follows Y = 0,571X1 + 0,383X2 + 0,080X3 This suggests that the three independent variables X1, X2, and X3 affect the Y.
RETRACTED: The Influence Of Service Quality, Company Image And Consumer Trust On Customer Satisfaction Pt. Indonesian Commuter Trains Deby Dharmawan; Herry Krisnandi; Kumba Digdowiseiso
Journal of Social Science Vol. 5 No. 3 (2024): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jss.v5i3.830

Abstract

This study aims to analyze the effect of service quality, company image and consumer confidence on consumer satisfaction. In this study using primary data obtained from distributing questionnaires to 100 KRL transportation service customers at PT. Kereta Commuter Indonesia. This research uses descriptive analysis and inferential analysis, and analyzed using multiple linear regression correlation analysis, the model feasibility test, and hypothesis testing. The results of this study indicate that there is a positive and significant effect on customer satisfaction. The results of the multiple linear regression equation are Y = 0.672 + 0.211X1 + 0.245X2 + 0.278X3 The feasibility test of the model in the R2 test shows that service quality, company image and consumer trust have an effect of 59.2% on consumer satisfaction. In the results of hypothesis testing (t test) obtained a significant value on the quality of service veriabel of 0.001, a significant value on the corporate image variable of 0.005, and a significant value of consumer trust variables of 0.004, it can be concluded that it means partially the three independent variables have a positive influence and Significant to the dependent variable is the variable customer satisfaction at PT. Kereta Commuter Indonesia.
Co-Authors Deby Dharmawan Ghafar Ibnu Tsalis Kumba Digdowiseiso Kumba Digdowiseiso