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All Journal Jurnal Kesehatan Amanah International Journal of Health Science
Erlina HB
Institut Teknologi dan Kesehatan Tri Tunas Nasional
Health Professions Nursing Public Health Social Sciences

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The Relationship between Service Quality and Patient Satisfaction of Health Social Security Administration Agency Users in Hospital Hajj Makassar Erlina HB; Muhajrin Muhajrin; Andi Mu’tiah Sari; Asmiana Saputri Ilyas
International Journal Of Health Science Vol. 5 No. 1 (2025): : International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i1.4985

Abstract

Healthcare services are one of the fundamental aspects of improving public welfare. In Indonesia's healthcare system, the Social Security Administration Agency (BPJS Health) plays a crucial role in ensuring equal access to healthcare services for all citizens through the National Health Insurance (JKN) program. This study aims to analyze the relationship between service quality and patient satisfaction among BPJS Health users at RSUD Haji Makassar. This research employs a quantitative method with a survey approach, where data were collected using questionnaires distributed to BPJS Health patients receiving treatment at RSUD Haji Makassar. A total sample of 118 respondents was determined using the proportionate stratified random sampling technique. Data analysis was conducted using simple linear regression tests through SPSS 23 software. The results indicate a positive and significant relationship between service quality and patient satisfaction, with a regression coefficient value of 0.471. This finding suggests that the better the service quality provided by the hospital, the higher the level of patient satisfaction. Additionally, the coefficient of determination (R²) value of 36.5% indicates that service quality contributes to patient satisfaction, while the remaining percentage is influenced by other factors not examined in this study. Based on these findings, it is recommended that RSUD Haji Makassar improve service timeliness, enhance the BPJS administration system, and strengthen the quality of interaction between medical personnel and patients.
Integrasi Kebijakan Strategis dalam Pengembangan Rumah Sakit : Studi Kasus pada Rumah Sakit Islam Faisal Makassar Andi Mu’tiah Sari; Erlina HB; Asmiana Saputri Ilyas
Jurnal Kesehatan Amanah Vol. 8 No. 1 (2024): Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v8i1.752

Abstract

Hospitals play a strategic role in improving public health through high-quality healthcare services. To achieve this goal, hospitals must develop strategic policies covering various aspects, such as services, infrastructure, and human resource management. The effective implementation of strategic policies requires thorough planning, resource optimization, and adaptation to scientific and technological advancements. This study aims to examine the integration of strategic policies in the development of Faisal Islamic Hospital Makassar, using a qualitative approach with a case study method. The findings indicate that the hospital implements long-term strategic planning oriented toward community needs, enhances the competence of medical personnel, and develops infrastructure and technology to improve service efficiency. Additionally, funding strategies involving collaboration with various stakeholders and compliance with national health regulations are crucial factors in hospital management. However, in practice, the hospital faces several challenges, including budget constraints, a shortage of specialist medical personnel, and regulatory changes requiring quick adaptation. To address these challenges, Faisal Islamic Hospital Makassar adopts policy-strengthening strategies, such as enhancing cooperation with the government and private sector, optimizing digital technology, and formulating flexible internal policies that remain aligned with national regulations.
Co-Authors Andi Mu’tiah Sari Asmiana Saputri Ilyas Muhajrin Muhajrin