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All Journal Jurnal Kesehatan Amanah PENGABDIAN KEPADA MASYARAKAT (JUPENGMAS) International Journal of Health Science
Erlina HB
Institut Teknologi dan Kesehatan Tri Tunas Nasional
Religion Humanities Economics, Econometrics & Finance Health Professions Nursing Public Health Social Sciences

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The Relationship between Service Quality and Patient Satisfaction of Health Social Security Administration Agency Users in Hospital Hajj Makassar Erlina HB; Muhajrin Muhajrin; Andi Mu’tiah Sari; Asmiana Saputri Ilyas
International Journal Of Health Science Vol. 5 No. 1 (2025): : International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v5i1.4985

Abstract

Healthcare services are one of the fundamental aspects of improving public welfare. In Indonesia's healthcare system, the Social Security Administration Agency (BPJS Health) plays a crucial role in ensuring equal access to healthcare services for all citizens through the National Health Insurance (JKN) program. This study aims to analyze the relationship between service quality and patient satisfaction among BPJS Health users at RSUD Haji Makassar. This research employs a quantitative method with a survey approach, where data were collected using questionnaires distributed to BPJS Health patients receiving treatment at RSUD Haji Makassar. A total sample of 118 respondents was determined using the proportionate stratified random sampling technique. Data analysis was conducted using simple linear regression tests through SPSS 23 software. The results indicate a positive and significant relationship between service quality and patient satisfaction, with a regression coefficient value of 0.471. This finding suggests that the better the service quality provided by the hospital, the higher the level of patient satisfaction. Additionally, the coefficient of determination (R²) value of 36.5% indicates that service quality contributes to patient satisfaction, while the remaining percentage is influenced by other factors not examined in this study. Based on these findings, it is recommended that RSUD Haji Makassar improve service timeliness, enhance the BPJS administration system, and strengthen the quality of interaction between medical personnel and patients.
Integrasi Kebijakan Strategis dalam Pengembangan Rumah Sakit : Studi Kasus pada Rumah Sakit Islam Faisal Makassar Andi Mu’tiah Sari; Erlina HB; Asmiana Saputri Ilyas
Jurnal Kesehatan Amanah Vol. 8 No. 1 (2024): Jurnal Kesehatan Amanah
Publisher : Universitas Muhammadiyah Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jka.v8i1.752

Abstract

Hospitals play a strategic role in improving public health through high-quality healthcare services. To achieve this goal, hospitals must develop strategic policies covering various aspects, such as services, infrastructure, and human resource management. The effective implementation of strategic policies requires thorough planning, resource optimization, and adaptation to scientific and technological advancements. This study aims to examine the integration of strategic policies in the development of Faisal Islamic Hospital Makassar, using a qualitative approach with a case study method. The findings indicate that the hospital implements long-term strategic planning oriented toward community needs, enhances the competence of medical personnel, and develops infrastructure and technology to improve service efficiency. Additionally, funding strategies involving collaboration with various stakeholders and compliance with national health regulations are crucial factors in hospital management. However, in practice, the hospital faces several challenges, including budget constraints, a shortage of specialist medical personnel, and regulatory changes requiring quick adaptation. To address these challenges, Faisal Islamic Hospital Makassar adopts policy-strengthening strategies, such as enhancing cooperation with the government and private sector, optimizing digital technology, and formulating flexible internal policies that remain aligned with national regulations.
PENINGKATAN LITERASI KESEHATAN MASYARAKAT MELALUI EDUKASI PENCEGAHAN PENYAKIT MENULAR DI DESA RANNALOE, KECAMATAN BUNGAYA, KABUPATEN GOWA TAHUN 2025 Muh Yunus M.Kes; Irmawati S; Bau Kanang; Erlina HB
JURNAL PENGABDIAN KEPADA MASYARAKAT (JUPENGMAS) Vol 2 No 2 (2025): Juli-Desember 2025
Publisher : CV. CAHAYA BINTANG CEMERLANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/jupengmas.v2i2.108

Abstract

Penyakit menular masih menjadi salah satu tantangan kesehatan masyarakat di wilayah pedesaan, termasuk Desa Rannaloe, Kecamatan Bungaya, Kabupaten Gowa. Rendahnya literasi kesehatan serta keterbatasan akses informasi menyebabkan masyarakat kurang memahami cara pencegahan dan penanganan awal penyakit menular seperti ISPA, diare, penyakit kulit, dan demam berdarah. Kegiatan Pengabdian kepada Masyarakat ini bertujuan untuk meningkatkan literasi kesehatan masyarakat melalui edukasi terstruktur mengenai pencegahan penyakit menular. Metode pelaksanaan meliputi survei awal, penyuluhan kesehatan, demonstrasi praktik cuci tangan dan sanitasi yang benar, serta pembagian media edukasi berupa leaflet dan poster. Evaluasi dilakukan melalui pre-test dan post-test untuk mengukur peningkatan pengetahuan peserta. Hasil kegiatan menunjukkan adanya peningkatan pemahaman masyarakat mengenai perilaku hidup bersih dan sehat (PHBS), sanitasi lingkungan, serta langkah-langkah pencegahan penyakit menular. Dengan adanya kegiatan ini, diharapkan masyarakat Desa Rannaloe mampu menerapkan PHBS secara konsisten guna menurunkan risiko penularan penyakit dan meningkatkan derajat kesehatan lingkungan secara berkelanjutan.Literasi Kesehatan, Penyakit Menular, Edukasi Kesehatan, PHBS,
PELATIHAN LITERASI DIGITAL BAGI REMAJA UNTUK MENCEGAH PENYALAHGUNAAN MEDIAL SOSIAL KEC. MANGGALA KOTA MAKASSAR Andi Mutiah Sari; Erlina HB; Irwan
JURNAL PENGABDIAN KEPADA MASYARAKAT (JUPENGMAS) Vol 2 No 2 (2025): Juli-Desember 2025
Publisher : CV. CAHAYA BINTANG CEMERLANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.1234/jupengmas.v2i2.112

Abstract

Perkembangan teknologi digital dan media sosial memberikan dampak yang signifikan terhadap kehidupan remaja. Di satu sisi, media sosial menjadi sarana komunikasi, edukasi, dan pengembangan diri, namun di sisi lain berpotensi menimbulkan dampak negatif seperti penyebaran hoaks, cyberbullying, kecanduan gawai, pelanggaran privasi, serta penurunan etika berkomunikasi. Kegiatan Pengabdian kepada Masyarakat (PkM) ini bertujuan untuk meningkatkan literasi digital remaja sebagai upaya pencegahan penyalahgunaan media sosial di Kecamatan Manggala, Kota Makassar. Metode pelaksanaan meliputi penyuluhan, pelatihan interaktif, diskusi kelompok, serta simulasi penggunaan media sosial yang sehat dan bertanggung jawab. Hasil kegiatan menunjukkan adanya peningkatan pengetahuan, sikap kritis, dan kesadaran remaja dalam menggunakan media sosial secara bijak. Peserta mampu mengenali konten negatif, memahami etika digital, serta menerapkan prinsip keamanan dan privasi daring. Kegiatan ini diharapkan berkontribusi dalam membentuk generasi muda yang cerdas, beretika, dan bertanggung jawab dalam memanfaatkan teknologi digital.
Co-Authors Andi Mutiah Sari Andi Mu’tiah Sari Asmiana Saputri Ilyas Bau Kanang Irmawati S Irwan Muh Yunus M.Kes Muhajrin Muhajrin