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All Journal Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review
Ahmad Syahrizal
Universitas Islam Negeri Sultan Thaha Saifuddin Jambi
Economics, Econometrics & Finance Other

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STRATEGI PENGELOLAAN ZAKAT UNTUK PENDIDIKAN OLEH BAZNAS KOTA JAMBI MELALUI PROGRAM JAMBI KOTA CERDAS Novita Dewi Pertiwi; A. A. Miftah; Ahmad Syahrizal
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 2 No. 2 (2024): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v2i2.940

Abstract

This thesis discusses the problems, namely: What is the strategy for managing zakat for education by Baznas Jambi City through the Jambi Smart City Program, what are the supporting and inhibiting factors for managing zakat for education at BAZNAS Jambi City and what is the impact of managing zakat for education at BAZNAS Jambi City. With the aim of knowing the strategy for managing zakat for education by the Jambi City Baznas through the Jambi Smart City program, the supporting factors for zakat management at the Jambi City BAZNAS, and the influence of zakat on education at the Jambi City BAZNAS. This research uses descriptive qualitative research methods. The results of this research are that, there is a four-stage strategy for managing zakat in BAZNAS Jambi City which consists of planning, organizing, crucial mobilization in collection and distribution, and supervision. The supporting factor for Jambi City BAZNAS is the official and only body formed by the government, the Jambi City BAZNAS Official Website Portal, apart from through social media such as Instagram, Facebook and YouTube. And transfer payments are QR Code or QRIS. Meanwhile, the inhibiting factors are internal obstacles in collecting zakat funds, namely lack of public awareness, the traditional practice of people paying zakat directly and BAZNAS Jambi City having to compete with other zakat management institutions. The impact of zakat management for education at BAZNAS can help the community with their educational needs and ensure the sustainability of educational programs as an intergenerational accountability in Jambi City.
Pengaruh Tangible, Reliability, Responsiveness, Assurance, Empathy dan Komunikasi Terhadap Kepuasan Pelanggan (Studi Kasus di PT. PLN Persero ULP Sungai Penuh) Siti Aminah; Ahmad Syahrizal; Saijun
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Vol. 6 No. 1 (2026): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emba.v6i1.4064

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan yang meliputi Tangible, Reliability, Responsiveness, Assurance, Empathy, dan Komunikasi terhadap kepuasan pelanggan PT PLN (Persero) ULP Sungai Penuh. Pendekatan penelitian yang digunakan adalah metode kuantitatif dengan teknik survei, di mana data diperoleh melalui penyebaran kuesioner kepada pelanggan. Analisis regresi linier berganda digunakan untuk mengetahui pengaruh masing-masing unsur pelayanan terhadap kepuasan pelanggan sebagai variabel dependen. Hasil penelitian menunjukkan bahwa Tangible, Responsiveness, Assurance, dan Empathy berpengaruh signifikan terhadap kepuasan pelanggan, sedangkan Reliability dan Komunikasi tidak memberikan pengaruh yang signifikan. Secara simultan, seluruh unsur pelayanan terbukti berpengaruh signifikan terhadap kepuasan pelanggan. Temuan ini menegaskan pentingnya peningkatan kualitas pelayanan secara menyeluruh, khususnya pada aspek-aspek yang terbukti berkontribusi besar terhadap kepuasan pelanggan, sehingga PT PLN (Persero) ULP Sungai Penuh dapat memberikan pelayanan yang lebih optimal dan sesuai dengan harapan masyarakat.
Co-Authors A. A. Miftah Novita Dewi Pertiwi Saijun Siti Aminah