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All Journal Advance Sustainable Science, Engineering and Technology (ASSET) Limits: Journal of Mathematics and Its Applications
Moch. Tutuk Safirin
Universitas Pembangunan Nasional “Veteran” Jawa Timur
Chemistry Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Industrial & Manufacturing Engineering Mathematics

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The Influence of Job Demand and Job Resources on Job Satisfaction Mediated by Work-Life Balance Among Employees at PT. Daya Tani Sembada (Rice Milling) Doni Ismail Awang Santoso; Moch. Tutuk Safirin
Advance Sustainable Science Engineering and Technology Vol. 7 No. 1 (2025): November-January
Publisher : Science and Technology Research Centre Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/asset.v7i1.649

Abstract

One form of employee behavior is the desire to leave (turnover), where employees decide to leave their jobs. The employee turnover rate over the past three years at PT. Daya Tani Sembada has been above the normal limit each year, indicating that the company's turnover is high. This may suggest potential issues in human resource management or a mismatch between employees and the organization. Due to the high turnover rate, the company needs to conduct recruitment to replace these employees in order to maintain performance levels. Therefore, the researcher aims to understand the influence using the Partial Least Squares (PLS) method. Based on this research, it can be determined that job demands influence job satisfaction mediated by the work-life balance variable, and there is no influence of job resources on job satisfaction mediated by the work-life balance variable.
Analisis Kualitas Layanan Aplikasi Ruangguru dengan E-Servqual dan Net Promoter Score (NPS) Wafa Subchan; Moch. Tutuk Safirin
Limits: Journal of Mathematics and Its Applications Vol. 22 No. 2 (2025): Limits: Journal of Mathematics and Its Applications Volume 22 Nomor 2 Edisi Ju
Publisher : Pusat Publikasi Ilmiah LPPM Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/limits.v22i2.4364

Abstract

Digital transformation in the education sector has led to an increase in the use of online learning applications such as Ruangguru. Ruangguru is an online learning platform, which offers various digital products to support the learning process and provide a more interactive learning experience. However, meeting customer satisfaction and gaining user loyalty are key challenges in digital service development. This study aims to analyze the service quality of the Ruangguru application using the e-servqual approach which has seven dimensions, efficiency, fulfillment, reliability, privacy, responsiveness, compensation, and contact, to identify areas of improvement needed, as well as the Net Promoter Score (NPS) method to determine customer loyalty in using the Ruangguru application. Data was collected through questionnaires to 100 respondents who use the Ruangguru application. The results show that there is a gap between customer perceptions and customer expectations with a negative value, which indicates that the Ruangguru application has not met user expectations. The NPS value obtained from the formula calculation is 21, which indicates the level of customer loyalty is within the loyal parameter.
Co-Authors Doni Ismail Awang Santoso Pangestika Oirala Kawuri Wafa Subchan