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Susana Magdalena Welly Muskita
Fakultas Ekonomi dan Bisnis, Universitas Vicory Sorong

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FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN PUBLIK PADA ERA NEW NORMAL DI KANTOR KELURAHAN KLABULU DISTRIK MALAIMSIMSA KOTA SORONG Abraham Yedutun Calvin Numberi; Ratna Rosmauli Pakpahan; Susana Magdalena Welly Muskita; Arce Yulita Ferdinandus
JURNAL BADATI Vol 5, No 1 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38012/jb.v8i1.995

Abstract

This study aims to determine the policy of the public service system to achieve the quality of public services and the factors of the gap in the quality of public services in the new normal era at the Klabulu Village Office, Malaimsimsa District, Sorong City. The results of the study concluded that policy changes were carried out for good reasons, took their own steps, the changes were planned and not drastic or sudden, but their implementation was immediately adjusted to the announcement of the Sorong City Government and/or the Sorong City Covid-19 Task Force regarding the allowed working hours for agencies. government. All service officers/employees affected by the change are involved in planning the change. The Klabulu Village Government, Malaimsimsa District, Sorong City, in adapting to pandemic conditions, has made adjustments to the work system by carrying out health protocols in daily activities and carrying out official duties in the office (work from office / WFO) with the support of human resources. Performance of Government Agencies (Lkjip), tiered internal supervision and performance evaluation of implementers, and service employees are disciplined; infrastructure support with the availability of facilities and infrastructure for adjusting health protocols.
PERAN PEMERINTAH KELURAHAN DALAM PEMBERDAYAAN MASYARAKAT DI KELURAHAN AIMAS KABUPATEN SORONG Farida Kalami; Ratna Rosmauli Pakpahan; Arce Yulita Ferdinandus; Susana Magdalena Welly Muskita
JURNAL BADATI Vol 5, No 2 (2023)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38012/jb.v8i2.1115

Abstract

The government's role in encouraging community participation is very important for the smooth running of development. To realize community empowerment, prosperity and independence, it needs to be supported by participatory development management. In government settings, honest, open and responsible government behavior is required, while in community settings mechanisms need to be developed that provide opportunities for community participation in the decision-making process and implementation of empowerment programs for the common good. Community empowerment is a process where the community is supported so that it is able to improve its welfare independently. In other words, community empowerment is a process of increasing the ability and attitude of community independence. More specifically, this research wants to look at the role of sub-district government in empowering the community of Aimas sub-district, Sorong district. This research uses qualitative research methods using data collection steps and through observation, interviews and documentation. The results of this research are that the role of sub-district government in empowering the community of Aimas sub-district, Sorong Regency is divided into four roles, namely human development, business development, environmental development and institutional development. This role has been implemented to the maximum extent possible so that there is community participation, even though not everyone is actively involved, apart from that, the results of this research also want to explain the inhibiting factors in carrying out the role of sub-district government in empowering the community of Aimas sub-district, Sorong Regency, namely human resources (community and sub-district employees) which is still less active and lacks supporting infrastructure such as laptops and printers.