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All Journal Jurnal Riset Ekonomi, Manajemen, dan Bisnis
Dhyah Harjanti
Petra Christian University
Economics, Econometrics & Finance Social Sciences

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Understanding MSMEs’ Resistance to QRIS Adoption: The Role of Perceived Usefulness and Social Influence in a Standardized Digital Payment System David Limanta; Dhyah Harjanti
Jurnal Riset Ekonomi, Manajemen, dan Bisnis Vol. 3 No. 1 (2026): May 2026
Publisher : Universitas Kristen Petra dan Ikatan Sarjana Ekonomi Indonesia Cabang Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jremb.3.1.1-10

Abstract

The rapid growth of digital payment systems has encouraged the use of QRIS in Indonesia, yet its adoption among micro and small enterprises (MSMEs) remains uneven. Many MSMEs still choose not to use QRIS in their daily transactions. This study aims to examine the factors that drive this resistance by focusing on perceived lack of usefulness, perceived difficulty of use, resource factors, technology anxiety, and social influence. In addition, the study explores the mediating role of perceived lack of usefulness in shaping resistance behavior. Data were collected from 204 MSMEs in Surabaya who have not adopted QRIS and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that perceived lack of usefulness and social influence significantly influence resistance to QRIS adoption. In contrast, perceived difficulty of use, resource factors, and technology anxiety do not have a significant effect. Furthermore, perceived lack of usefulness is found to mediate the relationship between social influence and resistance. These findings indicate that MSMEs’ resistance is driven more by how they perceive the benefits of QRIS and by their social environment than by technical limitations. This suggests that efforts to increase adoption should focus not only on improving technical accessibility but also on strengthening perceived value and peer influence.
Exploring the Mediating Effect of Job Satisfaction on the Compensation Performance Relationship in a Fast-Moving Consumer Goods Company Dhyah Harjanti; Fadel Brilliant Sugito; Wilma Laura Sahetapy
Jurnal Riset Ekonomi, Manajemen, dan Bisnis Vol. 2 No. 2 (2025): November 2025
Publisher : Universitas Kristen Petra dan Ikatan Sarjana Ekonomi Indonesia Cabang Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jremb.2.2.100-110

Abstract

This study highlights the importance of human resources in maintaining company performance and sustainability. In the context of a Fast-Moving Consumer Goods Company, compensation is viewed as a strategic factor that can improve employee motivation and work results. Job satisfaction is considered a potential link between compensation and employee performance. This study used a quantitative approach with 150 respondents who had worked for at least one year. Data were analyzed using SmartPLS 4.0. The results showed that compensation had a positive and significant effect on job satisfaction, and job satisfaction had a positive effect on employee performance. In addition, compensation was proven to have a significant direct effect on employee performance and also had an indirect effect through job satisfaction as a mediating variable.
Co-Authors David Limanta Fadel Brilliant Sugito Wilma Laura Sahetapy