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Mekanisme Mediasi Kepuasan Anggota Pengaruh Etika Bisnis Islam dan Kualitas Layanan terhadap Loyalitas dalam Koperasi Islam Aas Kusmana; Muhammad Agus Mabruri Amin; Ibnu Mas’ud; Arsyad Ali Fahmi
Jurnal Multidisiplin Indonesia Vol. 4 No. 2 (2026): Juni: Jurnal Multidisiplin Indonesia
Publisher : PT. ALHAFI BERKAH INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62007/joumi.v4i2.911

Abstract

This study aims to examine the mediating role of member satisfaction in the relationship between Islamic business ethics and service quality on member loyalty in Islamic cooperatives. A quantitative approach with a survey design was employed, involving 200 active members selected through purposive sampling. Data were collected using a structured Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.0. The results indicate that Islamic business ethics and service quality have a positive and significant effect on member satisfaction, with service quality emerging as the stronger predictor. Member satisfaction subsequently proved to significantly influence member loyalty while partially mediating the relationship between both antecedent variables and loyalty. The partial mediation pattern suggests that Islamic business ethics and service quality operate through two simultaneous pathways: an indirect pathway through satisfaction, and a direct pathway reflecting the normative-religious dimension of Islamic cooperative membership. These findings affirm that an effective loyalty enhancement strategy must simultaneously integrate the reinforcement of Islamic values with continuous service quality improvement.
Rekonstruksi Akad Syariah dalam Platform Dompet Digital: Prinsip Fiqh Muamalah dan Disrupsi Teknologi di Indonesia Teguh Setiawan Wibowo; Muhammad Ally Mustain; Intan Muthoharoh; Ibnu Mas’ud
Jurnal Multidisiplin Indonesia Vol. 4 No. 2 (2026): Juni: Jurnal Multidisiplin Indonesia
Publisher : PT. ALHAFI BERKAH INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62007/joumi.v4i2.944

Abstract

The rapid growth of digital wallet platforms has transformed transaction patterns and accelerated the development of a cashless society in Indonesia. However, the complexity of legal relationships among users, platform providers, merchants, and financial institutions raises questions regarding the suitability of existing contract structures with Islamic economic law principles. This study aims to analyze the contractual framework underlying digital wallet operations and formulate a reconstruction model of Sharia contracts that is more responsive to technological disruption. This research employs a qualitative approach using normative legal research and a conceptual analysis of fiqh muamalah, contemporary Islamic finance literature, regulations, and fatwas related to digital financial transactions. The findings indicate that digital wallet transactions cannot be adequately explained through a single contract model because they involve various legal activities, including fund storage, payment execution, fund transfers, and promotional services. Therefore, a multi-contract approach integrating wadī‘ah, qardh, wakālah, ijārah, hibah, and ju‘ālah is considered more capable of representing the legal reality of digital wallet ecosystems. The study further reveals that technological innovation is fundamentally compatible with Islamic law as long as it upholds transparency, justice, legal certainty, and protection from riba, gharar, and maysir. Consequently, the reconstruction of Sharia contracts should be based on maqāṣid al-sharī‘ah to ensure adaptability, legal certainty, and sustainable innovation within the digital financial ecosystem. This model is expected to contribute to the development of Islamic fintech governance and contemporary Islamic economic law in Indonesia.