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All Journal Management Science Research Journal BRIDGE: The Multidisciplinary Research Portal
Hery Pudjoprastyono
UPN Veteran Jawa Timur
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Social Sciences

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Implementation of the Class 5 Teaching Campus Program at Junior High School 4 Sibolga Tiurmaida Margaretta Sanggam Sirait; Hery Pudjoprastyono
BRIDGE : The Multidisciplinary Research Portal Vol. 1 No. 1 (2023): AUGUST (II)
Publisher : LPPM Sekolah Tinggi Teknologi Nusantara Lampung

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Abstract

The teaching campus is one of the Merdeka Learning Kampus Merdeka programs, often referred to as MBKM. The teaching campus was formed when Indonesia was hit by COVID-19, which had an impact on the education sector and resulted in the education system being laid off so that many students did not focus on their studies, which resulted in a lack of understanding of literacy and numeracy. Thus, the teaching campus has a very important goal, namely the development of learning models, and also fosters creativity and innovation in learning so as to increase the understanding of literacy and numeracy. School. The school's target for this teaching campus program is Junior High School 4 Sibolga. This study aims to determine how to implement it and its impact on target schools in the areas of understanding literacy, numeracy, technology adaptation, and the school administration department. The research technique used was descriptive-qualitative, collecting data through interviews, observation, or documentation. The results showed that the teaching campus program had a practical impact on increasing student literacy and was quite effective in increasing student numeracy at Junior High School 4 Sibolga.
A The Influence of Price Perception and Service Quality on IndiHome Customer Satisfaction in Surabaya: A Quantitative Study of Customer Satisfaction in Digital Subscription Services Sulaicha; Hery Pudjoprastyono
Management Science Research Journal Vol. 5 No. 1 (2026): FEBRUARY 2026
Publisher : PT Larva Wijaya Penerbit

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56548/msr.v5i1.198

Abstract

The rapid development of information and communication technology has transformed internet access into an essential necessity for supporting daily activities in modern society. As dependence on internet services increases, customer evaluations of price fairness and service quality have become critical determinants of satisfaction. Despite its dominant position as a fiber-optic internet service provider in Indonesia, IndiHome continues to face customer complaints related to pricing policies and service performance. This study aims to examine the effect of price perception and service quality on customer satisfaction among IndiHome subscribers in Surabaya. The research data were collected through an online questionnaire distributed to 120 respondents who had prior experience using IndiHome services and resided in Surabaya. A quantitative research approach was employed, and data analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that price perception has a negative and significant effect on customer satisfaction, suggesting that unfavorable price perceptions reduce satisfaction levels. Conversely, service quality has a positive and significant effect on customer satisfaction, indicating that improvements in service responsiveness, reliability, and assurance can enhance customer satisfaction. The coefficient of determination (R²) value of 0.577 demonstrates that price perception and service quality jointly explain 57.7% of the variance in customer satisfaction. The findings contribute to the literature on consumer behavior in internet service industries by empirically confirming the contrasting roles of price perception and service quality in shaping customer satisfaction. Practically, this study implies that internet service providers should prioritize transparent pricing strategies and consistent service quality improvements to sustain customer satisfaction and long-term loyalty.
Co-Authors Sulaicha Tiurmaida Margaretta Sanggam Sirait