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Analysis of Patient Satisfaction in Mataram City, at the Start of the Pandemic Period, the Covid-19 Campaign Nurul Hidayatai Indra Ningsih; Baiq Reinelda Tri Yunarti; Lalu Hendra Maniza
Jurnal Economic Resource Vol. 4 No. 2 (2021): September-April
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v4i2.294

Abstract

The purpose of this study is to determine the degree of alignment between inpatient expectations and the quality of health services provided at Mataram City Regional General Hospital during the covid-19 pandemic. This study employs causal research techniques. Techniques for data collection that make use of questionnaires. The trial enrolled 82 patients. Purposive sampling was utilized in this investigation. In this study, quantitative analysis will be conducted using validity and reliability tests using Cronbach's Alpha. The t test, the f test, and the coefficient of determination are used to conduct hypothesis tests. IBM SPSS 25 computer application was used for testing. The t test revealed that the variables tangibility, reliability, responsiveness, assurance, and empathy) had a partial effect on patient satisfaction at Mataram City Regional General Hospital during the Covid-19 Pandemic. The f-test analysis revealed that the variables tangibility, reliability, responsiveness, assurance, and empathy) had a significant effect on patient satisfaction at Mataram City Regional General Hospital during the Covid-19 Pandemic. R2=648 in the determinant test. This suggests that tangibility, reliability, responsiveness, assurance, and emphaty had a 64.8 percent effect on patient satisfaction at Mataram City Hospital during the Covid-19 Pandemic era, while the remaining 35.2 percent is explained by other variables not included in this study.
Bank Health Analysis at PT. Bank NTB Syariah With Risk Based Bank Rating and Financial Distress Method Nurul Hidayati Indra Ningsih Nurul; Baiq Reinelda Tri Yunarti; Mos Indrawati
Jurnal Economic Resource Vol. 5 No. 2 (2022): September-April
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v5i2.349

Abstract

This study aims to determine the health level of PT Bank NTB Syariah in 2019-2020. This research uses quantitative research. The data collection method used in this research is the documentation method. The data analysis technique used is to analyze financial statements in accordance with PJOK Number 8/POJK.03/2014 CHAPTER II Article 6 No. 1 and Article 2 Bank Indonesia Regulation No. 13/1/PBI/2011. The results of the study show that the risk profile or risk profile of Bank NTB Syariah in 2019 and 2020 seen from the NPF value obtained a healthy predicate, while if viewed from the FDR value in 2019 the NPF value received a healthy predicate, but in 2020 it received a Fairly Healthy predicate. Earnings or Profitability of Bank NTB Syariah in 2019 and 2020 obtained the title Very Healthy as reflected in the ROA ratio value of more than 1.5% Capital or Bank NTB Syariah capital in 2019 and 2020 obtained the predicate very healthy as reflected in the calculation of the CAR ratio exceeding the limit 12%. Based on the Self-Assessment in the report on the implementation of Good Corporate Governance, Bank NTB Syariah in 2019 and 2020, obtained a composite rating of 2 with the "Good" predicate category. The NPF, ROA and CAR ratio values ​​indicate the condition of the Islamic NTB Bank in a healthy condition and no potential for Financial Distress to occur.