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All Journal Journal on Education Berajah Journal International Journal of Business and Quality Research
Pandri Zulfikar
Universitas Islam Syekh Yusuf
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pengaruh Teknologi Artificial Intelligence (AI) terhadap Perkembangan Pendidikan Hukum di Indonesia Pandri Zulfikar
Journal on Education Vol 6 No 1 (2023): Journal On Education: Volume 6 Nomor 1 Tahun 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v6i1.4855

Abstract

This research aims to determine the influence of AI technology on the development of legal education in Indonesia. This research is a type of meta-analysis research. The data source comes from analysis of 11 national and international journals indexed by Sinta, Scopus and Web of Science. Search for sources using Google Scholar, ProQuest, ScienceDirect and Researchgate. Inclusion criteria are research originating from journals or proceedings indexed by Sinta, Scopus and WOS, research related to AI technology on legal development in Indonesia and having complete data to obtain effect size values. Data analysis with the help of the JSAP application. The research results show that the mean effect size value is (ES = 0.971), the criterion for a high effect size. These findings explain that artificial intelligence (AI) technology has a significant influence on legal developments in Indonesia.
The Effect of Artificial Intelligence on Public Service Quality in the Tax Service Sector La Ilman; M. Umar Kelibia; Ide Raunas; Harmoko Harmoko; Raden Giri; Pandri Zulfikar
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): April-June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3388

Abstract

The rapid development of Artificial Intelligence (AI) has significantly transformed public sector operations, particularly in the tax service sector. This study aims to analyze the effect of AI on public service quality, focusing on efficiency, accuracy, responsiveness, and taxpayer satisfaction. Using a qualitative approach through a literature review of recent academic studies (2015–2025), this research examines how AI technologies such as machine learning, predictive analytics, and chatbots contribute to improving tax administration services. The findings indicate that AI enhances service quality by automating administrative processes, reducing human error, and enabling faster and more reliable service delivery. AI-driven systems also support data-driven decision-making, which improves transparency and accountability in tax administration. Furthermore, the use of AI-based digital platforms increases accessibility and user satisfaction by providing real-time assistance and personalized services. However, the implementation of AI also presents challenges, including data security risks, system reliability issues, and ethical concerns such as algorithmic bias and lack of transparency. These challenges highlight the need for robust governance frameworks and continuous system evaluation. Overall, AI has a significant positive impact on public service quality in the tax sector, provided that its implementation is supported by appropriate infrastructure, human resources, and regulatory policies. Keywords: Artificial Intelligence; Public Service Quality; Tax Services; E-Government
The Relationship Between Business Licensing and Public Service Effectiveness: A Study on MSMEs in the Service Sector Agustine Susi Mulyati; Pandri Zulfikar; Donny Ferdiansyah; Muhammad Ali Mustofa; Toyib Zainal; Majuri Majuri
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): April-June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3389

Abstract

This study examines the relationship between business licensing and the effectiveness of public services, focusing on Micro, Small, and Medium Enterprises (MSMEs) in the service sector. The research is grounded in the transformation of licensing systems from conventional bureaucratic procedures to digital, risk-based approaches such as the Online Single Submission Risk-Based Approach (OSS-RBA). Using a qualitative descriptive method based on literature review, this study analyzes how licensing reforms influence efficiency, accessibility, transparency, and user satisfaction in public service delivery. The findings indicate that digital licensing systems significantly improve service effectiveness by simplifying procedures, reducing processing time, and enhancing transparency. However, challenges such as limited digital literacy, technological constraints, and institutional coordination issues still hinder optimal implementation. The study concludes that while licensing reform has a positive impact on public service effectiveness, its success depends on supporting factors including human resource capacity, infrastructure readiness, and policy consistency. This research contributes to the discourse on governance reform and MSME empowerment in developing economies. Keywords: Business licensing; Public service effectiveness; MSMEs; Digital governance
The Relationship between Corporate Legal Compliance and Public Service Quality in the Public Sector: A Literature Review Adi Saputra; Pandri Zulfikar; Ibrahim Aji; Mahfudlon Mahfudlon; Yusfika Ely Nur Afifah; Dian Wibowo
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): April-June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3390

Abstract

This study explores the relationship between corporate legal compliance and public service quality in the public sector through a systematic literature review approach. Legal compliance is recognized as a fundamental element of good governance, ensuring that public institutions operate within regulatory frameworks that promote accountability, transparency, and fairness. At the same time, public service quality reflects the effectiveness of government institutions in meeting citizens’ expectations, often measured through dimensions such as reliability, responsiveness, assurance, empathy, and tangibility. The findings of this review indicate that legal compliance plays a significant role in shaping service quality by establishing standardized procedures, reducing risks of maladministration, and enhancing institutional trust. However, the relationship is not purely linear, as it is influenced by organizational factors such as leadership, institutional culture, human resource capacity, and the integration of digital technologies. While compliance mechanisms such as audits and regulatory controls improve procedural accountability, they may not always guarantee improved service outcomes if applied rigidly. This study concludes that legal compliance is a necessary but insufficient condition for achieving high-quality public services. A balanced approach that combines regulatory adherence with flexibility, innovation, and citizen-centered practices is essential. Future research is encouraged to develop integrative models and empirical analyses to strengthen the linkage between compliance and service quality. Keywords : Legal Compliance; Public Service Quality; Governance; Public Sector
The Relationship Between Cybersecurity and Public Trust in Digital Services: A Literature Review Cory Kartika Putri; Ahmad Nuradi; Wachid Maulana; Andi Adri Agus; agus eko setyawan; Pandri Zulfikar
International Journal of Business and Quality Research Vol. 4 No. 02 (2026): April-June, International Journal of Business and Quality Research (IJBQR)
Publisher : Citakonsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijbqr.v4i02.3391

Abstract

The rapid expansion of digital services has transformed how societies interact with public and private institutions. However, the increasing prevalence of cyber threats has raised concerns regarding data security and privacy, directly influencing public trust. This study aims to examine the relationship between cybersecurity and public trust in digital services through a systematic literature review. The findings indicate that cybersecurity effectiveness plays a critical role in shaping user confidence, particularly in contexts involving sensitive data such as digital payments and online banking. Perceived security, awareness of cyber risks, and institutional responses to cyber incidents significantly affect trust formation and retention. Moreover, trust is not solely dependent on technical security measures but also on transparency, communication, and governance frameworks. The study also highlights that cyber incidents can severely damage trust, requiring structured recovery mechanisms to rebuild confidence. Overall, the literature suggests a strong positive relationship between cybersecurity and public trust, where improved security infrastructure and user awareness enhance trust in digital platforms. This paper contributes to the growing discourse on digital governance by emphasizing the need for integrated cybersecurity strategies to sustain public trust in digital ecosystems. Keywords: cybersecurity, digital trust, public trust, digital services
HUBUNGAN HUKUM KONTRAK ELEKTRONIK DENGAN KEAMANAN TRANSAKSI DIGITAL Opik Sepriadi; Pandri Zulfikar; Salman Al Ghifari; Unggul Budi; Ridwan
Berajah Journal Vol. 6 No. 3 (2026): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v6i3.534

Abstract

The development of information and communication technology has encouraged the transformation of conventional transaction systems into electronic-based digital transactions. In modern business practices, electronic contracts have become the main legal instrument used in various digital trade activities, including e-commerce, financial technology, digital banking services, and cross-border transactions. However, the increasing use of electronic contracts also raises various legal issues related to digital transaction security, personal data protection, party authentication, validity of electronic evidence, and cybercrime risks. This study aims to analyze the legal relationship between electronic contracts and digital transaction security from the perspective of Indonesian positive law. The research method used is normative legal research with statutory and conceptual approaches. Sources of legal materials were obtained from laws and regulations, legal doctrines, scientific journals, and relevant court decisions. The results show that electronic contracts have valid legal force as long as they fulfill the legal requirements of agreements as regulated in Article 1320 of the Indonesian Civil Code and the provisions of the Electronic Information and Transactions Law. Digital transaction security is an important element in ensuring legal certainty, consumer protection, and public trust in electronic systems. Therefore, strengthening regulations, improving cybersecurity systems, and harmonizing digital laws are necessary to create a secure, fair, and sustainable electronic transaction ecosystem.
Co-Authors Adi Saputra agus eko setyawan Agustine Susi Mulyati Ahmad Nuradi Andi Adri Agus Cory Kartika Putri Dian Wibowo Donny Ferdiansyah Harmoko Harmoko Ibrahim Aji Ide Raunas La Ilman M. Umar Kelibia Mahfudlon Mahfudlon Majuri Majuri Muhammad Ali Mustofa Opik Sepriadi Raden Giri Ridwan Salman Al Ghifari Toyib Zainal Unggul Budi Wachid Maulana Yusfika Ely Nur Afifah